Visitor
•
3 Messages
Issues with high ping and connection stability
Hello,
I need to request for a technician to check the external connection/line to see if there are any issues. It says I am getting the correct speeds. But whenever I try to play a game over this connection at my new apartment the ping spikes every couple minutes and my speed temporarily fluctuates. I never had this issue before at my old apartment using Xfinity. So I think there may be an issue with the Xfinity line. I already swapped gateways multiple times so I don't think it's a hardware issue. Would appreciate a followup.
EG
Expert
•
121.2K Messages
4 days ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
4
0
XfinityDemitrius
Official Employee
•
3K Messages
2 days ago
Hey @slymemo, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out and share some troubleshooting steps that you have already taken and looking at the document @EG provided.
With using the Xfinity xFi Gateway (XB8), you should be able to pull the current signal levels for review. You can learn how to access by visiting our 'Allow Xfinity WiFi Gateway Admin Tool online access using the Xfinity app' support page.
Are you able to log in and provide the signal levels for the modem?
0