Internet way too slow and won't load pages

Please start here if you wish;

https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9 

Hi there @user_819117!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and want to help in any way that we can with your internet.  Ensuring that you have the best experience with your service at all times is our priority.  No worries!  You have reached out to the right team, and we are going to get you squared away.  So that we can get started, please feel free to shoot us a private message so that we can get your info get started.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

@XfinityArmand 

Why does this have to go private at this point ? That kind of defeats the purpose of a public help forum such as this is, no ?... Why not ask some general self-troubleshooting things first which is in keeping with the intent of what these public help forums were designed for so that all readers here may benefit. 

@user_819117 

Did any of those self-troubleshooting tips at that link that I gave you apply ?

I didn't try, our area is experiencing problems with X-finity so I'm going to wait a day or two. It seems to be a little better today and If we need to I'll call them. Tomorrow I will test the speed and go from there. Thank you!!!

You're welcome ! Understood. Please post back with an update.