Visitor
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1 Message
Internet upgrade speed
I had upgraded my Internet speed from 200 to 800 download speed. But I have not seen any changes. I checked to see if my motum and router can handle it and they do. I have restarted both multiple times by unplugging the cable to correct amount of time, or by pressing the on/off switch for correct amount of time. I even unplugged and re plugged the Coaxial Cable after being told too by an Xfinity Representative. They sent a signal to do a restart and all. My computer is connected via ethernet and I'm only getting 150 to 180 download speed, no were near what I'm supposed to get now.
BruceW
Gold Problem Solver
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27.4K Messages
5 years ago
If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you still need help, please post the following information from your modem or gateway:
If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It's not likely they can fix the problem remotely. If not, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.
(edited)
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XfinityJorge
Official Employee
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3K Messages
5 years ago
Hello @user_38a14a thank you so much for contacting our Xfinity Support Team. I see that you're having issues with the internet speeds in your home and I am more than happy to help. I appreciate you sharing all those details that you've already tried on your end. I want to confirm some information on the account to make sure everything everything looks good. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.
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