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Wednesday, March 26th, 2025 3:00 PM

Internet signal keeps dropping

The internet signal keeps dropping multiple times a day. I have used the assistant bot, had all the test ran, with the result being everything is fine. Overall it does not help with the overall problem. The interruptions in service is problematic since I work from home.

Expert

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109.5K Messages

8 days ago

4 Messages

That doesn't really help with the issue.

Official Employee

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1.6K Messages

6 days ago

Hi there and welcome to Comcast @user_auqfug. I am sorry to hear that you have been having troubles with our Internet service. You are in the right place and we are happy to assist you today. I work from home as well, so I know how frustrating it can be not having a stable connection. Are you seeing the connection drop around the same time every day?

4 Messages

The disruption has varied.

Official Employee

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1.6K Messages

When you see the internet go out, do you see the network signal go out as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

im having this problem too where it disconnected every 30 mins or so but the router appears fine

Official Employee

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2.4K Messages

Hello, @Michelledjs

 

Have you taken advantage of our connection troubles tip page  to review your signal levels? Let the community know your findings so we can offer help. 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

Issue is still occurring. The connection drops and the modem will cycle through the orange, green, and white lights. There have been occasions that the modem will still reflect a white light and we still will not have an internet connection.

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