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drewm05
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46 Messages

Thursday, October 24th, 2024 9:36 PM

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internet search function on home page has stopped working

The internet search function on the Xfinity home page has stopped working today. What has changed?

Question

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Updated 

10 days ago

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user_mt3cwa

2 Messages

14 days ago

We are having the same problem today 10/24/24

2

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user_f4em8v

2 Messages

@user_mt3cwa​ When I search from top bar, I get this

(edited)

14 days ago

0

drewm05

New Poster

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46 Messages

The current "SEARCH" [Edited: "Language"]. Too many generic search responses...

(edited)

14 days ago

0

user_mt3cwa

2 Messages

14 days ago

I'm not finding a response yet. We called in for Tech Support. Hopefully they will get back to us.

2

drewm05

New Poster

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46 Messages

@user_mt3cwa​ If the current "Tech Support" is as responsive. as previous experiences, don't count on it.

Instead, Xfifinty will do the following:

   -not respond, if they do, it will be a boiler plate response

   -tell us that they don't see, or have any issues

   -tell YOU (and US) we are doing something wrong

   -tell us it isn't then, but us it is our OS and devices

   -tell us they are looking at the issue

   -threaten to kick you off of this Forum for not "following their directions/instructions", or being a "bully", or just for asking a "tech" question directly.

   -tell us they are still working on the issue

   -quietly fix the issue, possibly pull back an "enhancement" upgrade, and not say anything

14 days ago

0

XfinityChristy

Official Employee

 • 

1.6K Messages

 

user_mt3cwa  Hello and thank you for reaching out via our Xfinity Community Forums. I’m so sorry to hear that the internet search function on our Xfinity home page isn’t working as expected today. I know how much you rely on this feature to quickly find what you need, and I can imagine the frustration when it’s unexpectedly out of commission. Thank you for bringing this to our attention, and I’d love to help get this sorted out!
 

Could you let me know if you’re seeing any specific error messages or if the page is simply unresponsive? Also, are you experiencing any other site-related issues, or does the problem seem isolated to just the search function? Knowing these details can help us pinpoint the cause faster and find the best solution for you.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

12 days ago

0

njc12

Visitor

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1 Message

14 days ago

10/25/2024 12:07 AM still not working

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XfinityPeterH

Official Employee

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1.5K Messages

@njc12 Thanks for the update. Have you tried to clear your cache and cookies then tested again? 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

12 days ago

0

user_f4em8v

2 Messages

14 days ago

Same here. Only searches Xfinity topics.

0

user_d9n2a3

Visitor

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2 Messages

14 days ago

We are having the same issue.  Notced it for the first time yesterday afternoon.

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lpman

Regular Visitor

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8 Messages

14 days ago

[Edited: "Personal Information"]

The internet search function on the Xfinity home page has stopped working from 10/24 to 10/25.  Xfinity is always having problems!

(edited)

1

drewm05

New Poster

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46 Messages

But yet they claim they have are providing "Quality" service...

14 days ago

0

user_uecc5e

1 Message

14 days ago

I'm using macOS 15.0.1 and safari 18.0.1, and I'm having same problem.  This also happens on my iPhone using 18.0.1.

2

drewm05

New Poster

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46 Messages

Same, plus add an iPad...

14 days ago

0

XfinityJanelle

Official Employee

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1.2K Messages

@user_uecc5e Thank you for reaching out on the Xfinity Community Forums. Are you still seeing an issue with the search? It does appear to been resolved at this time. Please let us know if you need anything further. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

12 days ago

0

user_19a135

Visitor

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2 Messages

14 days ago

I am having the same problem since yesterday 10-24-2024. I called for tech support and they couldn't help. They Said Contana was blocking my search.........

3

drewm05

New Poster

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46 Messages

I don't know what Cotana is, but I'm willing to blame they pushed out an enhancement/upgrade without fully testing. I know it is affecting Apple products, I don't know about Windows and other platforms.

14 days ago

0

user_19a135

Visitor

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2 Messages

@user_19a135​ The search is now working. I'm sure it was an Xfinity problem........

13 days ago

drewm05

New Poster

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46 Messages

@user_19a135​ I do think it was a self inflicted Xfinity issue. As I posted previously, as per their M.O., Xfinity quietly "fixed" the issue, and moved on... Another example of "Quality Customer Service".

10 days ago

0

user_d9n2a3

Visitor

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2 Messages

13 days ago

Everything seems to be back to normal for us.  

1

XfinityBenjaminM

Official Employee

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1.5K Messages

@user_d9n2a3 That is great to hear! Thank you for letting us know. If you still have any issues, please don't hesitate to reach out.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

12 days ago

0

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