5 Messages
Internet issues
I recently upgraded my connection from the previous 1000mbps download and 20mbss upload. The new speeds are 2000mbs and 300mbps
After running multiple speed tests I'm only getting about 45mps upload. Can you correct this so I get the 300mbps upload that I'm paying for.
XfinityAirelle
Official Employee
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2.2K Messages
17 hours ago
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EG
Expert
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107.5K Messages
16 hours ago
@user_gambit101 @XfinityAirelle
That modem is not compatible with the new Net Gen upload speeds. Currently only these are;
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EG
Expert
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107.5K Messages
15 hours ago
Here's the most current list from their site. It's the same;
As stated the 2050V is still not compatible with the new upload speeds. It was last year but a defect was found and it was removed from the list; https://forums.xfinity.com/conversations/your-home-network/faster-internet-speeds-now-available-until-you-backdated-my-modem/65978b4f2e4f0f284530df88?commentId=659a8be32e4f0f2845312956
I haven't seen any info about when or even if a firmware update will be issued to fix the problem.
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BruceW
Gold Problem Solver
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26.1K Messages
10 hours ago
Netgear begs to differ: https://www.netgear.com/home/wifi/modems/cm2500/
Realize that although Comcast calls some devices "Compatible" and some "Recommended", for all but a few devices those designations only mean "compatible/recommended for use with their Internet service", and not necessarily approved for the higher upload speeds introduced last year.
The first 11 devices on that PDF are the only retail devices compatible with the higher speeds.
Comcast could make all of this much simpler and clearer, but they have chosen not to do so.
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