2 Messages
Internet connection problems
I just installed a new modem and all but one computer connected to the modem and to the internet. One desktop tells me I my wireless network connection does not have a valid IP configuration. I'm unable to get this computer on the internet
Here4Help
Expert
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192 Messages
1 year ago
@user_3ay9tm If you got a new modem, you will need to reconfigure your WiFi network. You will not be able to use the old WiFi network and must forget it on your devices. You can start by using the default WiFi username and password found on the bottom/back of your modem to access your new WiFi signal. You can change the WiFi settings (WiFi name and password) via the Xfinity App. Directions on how to do that can be found here: https://forums.xfinity.com/conversations/internet/answered-how-to-change-your-xfinity-wifi-password/602da77ec5375f08cdeb5802
I hope this helps.
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XfinityChristy
Official Employee
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2.1K Messages
1 year ago
@user_3ay9tm Thank you for reaching out via our Xfinty Community Forum. Have you had a chance to check out the link that Here4Help provided above?
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user_3ay9tm
2 Messages
1 year ago
Did not work . Took pc to shop.
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