Internet connection issues to online game servers. (PC)

I switched to Xfinity recently. Using the Gateway modem and ethernet cable, Even used a new ethernet cable. Still having the issue of connecting to online game servers. games such as League, and other online Steam games.
it will sometimes connect but will disconnect within 5 minutes.
have tried restarting the Gateway modem, computer, and reinstalling the game.

Ty for any help

Responses

XfinityPeterH

Official Employee

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1.8K Messages

1 year ago

@InsaneBilipid thank you for your post. I would be reaching out if I were in your shoes too. We are here to help you. Are you having this issue with all your devices or is it just your online game play?

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MNtundraRET

Gold Problem Solver

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5.9K Messages

1 year ago

@InsaneBilipid

First of all; calling at midnight on a weekend is no way to get help.

Secondly: your gateway is set at WPA3 which is high security. Playing games online is not a safe thing to do currently.

The gateway would need to be lowered to WPA2. I would recommend replying to an employee as asked.

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InsaneBilipid

4 Messages

@MNtundraRET thanks for responding!
I switched the Wifi to WPA2 as you suggested and still having the issues. (restarted devices involved)
thanks for looking out though

1 year ago

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XfinityAlfonso

Official Employee

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1.6K Messages

Hey @InsaneBilipid Sorry to hear those suggestions haven't worked so far. Did you have a chance to check out one of our main threads on Internet Troubleshooting?

Tips For Troubleshooting From Forums Experts

If you're gaming online, do you have any ping/traceroute logs that show connections/disconnections and/or timeouts from the modem?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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InsaneBilipid

4 Messages

@XfinityAlfonso A technician is coming out tomorrow. I believe the issue is that me and a neighbor are sharing the same access point. We both have Xfinity and our devices are showing up as connected on our seperate networks.

1 year ago

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CCDanielB

Official Employee

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252 Messages

@InsaneBilipid Good afternoon and we wish you well! We wanted to check back in with you, since you had mentioned that you had a technician visiting your residence.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

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InsaneBilipid

4 Messages

the tech confirmed it was a split access point. They fixed it. and now there are no longer any issues

1 year ago

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Your Home Network

InsaneBilipid

Internet connection issues to online game servers. (PC)

XfinityPeterH

MNtundraRET

InsaneBilipid

XfinityAlfonso

InsaneBilipid

CCDanielB

InsaneBilipid

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