U

Visitor

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1 Message

Tue, Nov 30, 2021 9:35 PM

Internet connection drops several times everyday and severely affects our work!

We (2 working parents 1 student) are experiencing internet connection dropping several times everyday - this has significantly affected our work as connections dropping in the middle of (client facing) meetings. 

FYI our home internet was installed and activated only back around Sept 15th 2021. 

Please prioritize the investigate and resolution. 

Official Employee

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664 Messages

2 m ago

Hey there, thanks for reaching out through Xfinity Forums! I completely understand how important it is to have a solid internet connection, especially for work and school. We are here to help with troubleshooting your connection. Were you able to run through any of those troubleshooting steps as our expert EG suggested? 

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