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drewguitar
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Thursday, February 13th, 2025 2:39 AM

Internet briefly dropping once to twice a day?

Hello - 

Long time xfinity customer here.  Things have worked great, until Monday of this week.  Randomly, our houses internet will completely drop away.  Wifi network disappears and wired connections state no internet available.  It will usually last about 1 to 2 minutes, then it pops back up and everything works fine.  By the time I've opened the xfinity app, it's no help as it says everything is working great.

For reference, when things are working it goes great.  We're getting plenty of speed (typically around 1 gb).  

Wondering if this could mean if my router is starting to fail?  It's leased from xfinity.  Has anyone experienced this?  

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Updated 

2 months ago

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painterfam

Contributor

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59 Messages

2 months ago

I posted basically the same question yesterday, it’s annoying as anything!

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XfinityJeniece

Official Employee

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3K Messages

Hey there, painterfam, thanks for reaching out through Xfinity Forums regarding your connection. I would be happy to take a look at your signals on our end. You have reached the right place. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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EG

Expert

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109.9K Messages

2 months ago

2

drewguitar

Frequent Visitor

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14 Messages

Thank you.  Looks like my equipment was due for an upgrade.  Going to complete the request and I expect the new router will fix the issue.  Thanks for the help!

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2 months ago

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EG

Expert

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109.9K Messages

@drewguitar 

Good luck with it !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

2 months ago

0

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