Visitor
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2 Messages
Intermittent Internet Outages on 1.3 Gbps Cable Connection (4-9 PM PST Daily)
I have a 1.3 Gbps cable internet connection that's been experiencing intermittent outages for the past two months. This issue occurs daily between approximately 4 PM and 9 PM PST.
The problem starts with packet loss, followed by a complete loss of connection for 2-3 minutes. It then reconnects, but the cycle repeats multiple times throughout the evening.
I've tried contacting support, but the process seems designed to avoid providing real assistance. That's why I'm turning to the forums for advice.
Is there anything I can do to troubleshoot or resolve this, or should I consider switching providers?
EG
Expert
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114.9K Messages
1 hour ago
First. Please try starting here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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lilgoomba916
Visitor
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2 Messages
51 minutes ago
Thank you for the link. I have power-cycled all equipment involved many times. The modem is Xfinity's device and apparently no longer allows UI acces via HTTP.
I am using a pfSense router behind the modem, but I have tried others as well to rule out problems there.
Here is a graph of the outages from the pfSense router. As you can see, they're getting worse.
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