Intermittent Internet Drops?

Please start here if you wish;

https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9 

Thank you so much for taking the time to voice your service concerns here on our Community Forum @user_17ykfa.  WE are so glad to hear from you and happy to help in any way that we can to ensure that you are having a top tier expereince with your internet.  No worries!  You have reached out to a team of service experts to get things squared away.  Please feel free to shoot us a private message with all of the details, and we can get right on this for you.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

@user_17ykfa 

Have you had a chance to see if any of those tips apply ? Please reply right here in your topic on these public help forums.