Skip to main content

    Support

    Offers

U
user_6e9c35
20th Anniversary celebration
1st Topic
1st Reply

Visitor

 • 

3 Messages

Saturday, June 3rd, 2023 8:19 PM

Closed

Intermittent internet connection

I’m frustrated and at a loss as what to do next.  Is anyone having issues with intermittent internet connection?  It will go off for 5 or so minutes then come back on and this happens many times a day.  This is so disruptive to working from home.  Tech came out and ran new lines and new gateway.  Still have issues.  What else can I do? Any suggestions???

 

Question

 • 

Updated 

2 years ago

308

5

0

EG

Expert

 • 

110K Messages

2 years ago

0

0

CCTimothy

Valued Contributor

 • 

406 Messages

2 years ago

I'm so sorry to hear about these connection issues, @user_6e9c35! We would be glad to help you out. I know your original post was a couple of days ago, so first of all, are you still experiencing the same issues?

1

0

user_6701bc

Visitor

 • 

5 Messages

@XfinityTimothy​ 

yes it is still happening. It is affecting pur remote work since we have to use our data which is slower than home internet.

2 years ago

0

user_6e9c35

Visitor

 • 

3 Messages

2 years ago

Thanks for connecting.  I think it was resolved, but I've thought it was resolved before and still had issues.  I took my iPad to the Apple Store, where they did a full diagnostic work up and found no issues.  If I have issues again, will reconnect for help. Thanks for the follow up!

1

0

CCEthan

Official Employee

 • 

1.4K Messages

@user_6e9c35 Sounds good and thank you for doing work on your end. We will be here if you need anything. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

EG

Expert

 • 

110K Messages

2 years ago

@user_6701bc 

Are you the original poster @user_6e9c35 ? The forum names are different..

0

0

user_6e9c35

Visitor

 • 

3 Messages

2 years ago

Yes, not sure why it is different. 

1

0

EG

Expert

 • 

110K Messages

@user_6e9c35​ 

Ok, so have you had the chance to try any of those tips at that link ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

forum icon

New to the Community?

Start Here