Visitor
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2 Messages
Intermittent Internet Connection
For the last 3 weeks or so I've experienced my WiFi connection drop multiple times per day. I've called the support line 3 times, each time they said they found some issue with my router and ensured to me that this wouldn't happen again. After I called the 3rd time, they sent a technician out to check my signal, who said everything was good, and my connection dropped not 15 minutes after they had left. Every time my WiFi drops, all of my wired connections do not lose connection. Please someone help.
EG
Expert
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110.1K Messages
2 years ago
Some tips for improving WiFi performance;
http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal
https://forums.xfinity.com/conversations/internet/answered-how-to-improve-your-xfinity-wifi/602da486c5375f08cd804f16
There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods.
https://www.cnet.com/how-to/your-router-isnt-as-fast-as-you-think-it-is-heres-why/
https://www.cnet.com/how-to/home-networking-explained-part-2-optimizing-your-wi-fi-network/
http://www.metageek.com/training/resources/design-dual-band-wifi.html
https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting?linkId=180985598
https://www.smallnetbuilder.com/wireless/wireless-features/wi-fi-ping-spikes-causes-and-fixes/
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CCValerie
Official Employee
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974 Messages
2 years ago
Thank you, @EG, for posting some awesome tips!
Hi there, @dsiegel101, thank you for taking the time to reach out to us through our Xfinity Forums. I know how vital it is to have a reliable WiFi connection. Have you had the chance to review the links and tips left by our community expert?
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EG
Expert
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110.1K Messages
2 years ago
@XfinityValerie
It's truly my pleasure ! 😊
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dsiegel101
Visitor
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2 Messages
2 years ago
@XfinityValerie I've reviewed the links and there's nothing in them I haven't tried already
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EG
Expert
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110.1K Messages
2 years ago
@dsiegel101 @CCJennifer
Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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