1 Message
Intermittent Internet Connection since installation
I self-installed the Comcast router 2 days back at my home. The installation was simple and after successful installation, I was happy to see a speed of 300+mbps.
However, the intermittent connection issue problem started right after that. Every 2 minutes the internet goes out for 30 seconds and then comes back. When I check the speed, it shows 300+mbps before dropping to 0 (no connection). It has been happening continuously for the past 2 days.
I have gone through the app-based troubleshooting 4 times but to no avail (along with restarting the Gateway nth times). I even checked the coaxial cables and all connections are tight and sturdy.
Given that I am using a brand-new Comcast modem and cables, equipment doesn't seem to be a problem.
My ATT (which I had at the same address) never had such problems even a single time in the past 1 year. Honestly, I am repenting why I went ahead with Comcast!
Can someone pls guide more troubleshooting steps here? I would like to give Comcast a chance before deciding to eventually go back to ATT.
EG
Expert
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110.1K Messages
2 years ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityJanelle
Official Employee
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1.5K Messages
2 years ago
@user_1717 Thank you for reaching out on the Xfinity Community Forums. Our customer expert @EG Has provided a great starting point. Were you able to see improvement from the steps that have been provided to you? Please let us know if you still need assistance.
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