Visitor
•
6 Messages
Intermittent drops while streaming
Hi there, I stream quite a bit and have been experiencing occasional 5-10 minute drop where my upload speed absolutely drops to pretty much zero. There's no real pattern to what's going on outside of the only time I notice happening is when I'm doing my usual Tuesday/Thursday/Saturday stream. I stream at 5250kb/s upload, usually zero problems outside of this.
I pay for gigabit internet which never gives me a problem with my download, just upload, which unfortunately is the main thing I need it for in this case. It's been incredibly frustrating as this essentially equals a part time job.
I've had about 4 techs come out over the span of the past year, none of them were able to resolve the issue, have spoken to customer service about 10 times, sometimes they'll do something on their end to adjust some of the background settings or something like that, things will be ok for a week or so, then back to dropping upload speed again.
error logs bring up the following but not typically during my stream
DHCPv6 - Missing Required Option 82
DHCPv6 - Missing Required Option 24
Firewall log gives me
| FW.IPv6 FORWARD drop , 403 Attempts, 2022/10/17 21:03:50 | Firewall Blocked | |
| FW.IPv6 INPUT drop , 19787 Attempts, 2022/10/17 21:03:50 | Firewall Blocked |
here's my xfinity router tables I've seen posted in case that's needed, ANY help would be appreciated.
|
Downstream
|
Channel Bonding Value | ||||||||||||||||||||||||||||||||
| Index |
32
|
5
|
2
|
3
|
4
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
0
|
37
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
669000000
|
507000000
|
483000000
|
489000000
|
495000000
|
513000000
|
519000000
|
525000000
|
531000000
|
537000000
|
543000000
|
549000000
|
555000000
|
561000000
|
567000000
|
573000000
|
579000000
|
585000000
|
591000000
|
597000000
|
603000000
|
609000000
|
615000000
|
621000000
|
627000000
|
633000000
|
639000000
|
645000000
|
651000000
|
657000000
|
663000000
|
724800000
|
|
| SNR |
40.366287
|
40.946209
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.946209
|
40.366287
|
40.946209
|
40.366287
|
40.946209
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.366287
|
40.946209
|
40.946209
|
40.366287
|
40.946209
|
42.90 dB
|
|
| Power Level |
8.900002
|
6.599998
|
6.500000
|
6.800003
|
6.699997
|
6.800003
|
7.199997
|
7.099998
|
7.400002
|
7.900002
|
7.699997
|
8.000000
|
7.800003
|
7.900002
|
8.400002
|
8.699997
|
8.400002
|
8.500000
|
8.400002
|
8.400002
|
8.599998
|
8.500000
|
8.400002
|
8.699997
|
8.599998
|
9.000000
|
8.800003
|
9.099998
|
9.000000
|
9.000000
|
8.800003
|
9.199997 dBmV
|
|
| Modulation |
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
QAM256
|
OFDM
|
|
|
Upstream
|
Channel Bonding Value | |||||
| Index |
1
|
2
|
3
|
4
|
5
|
|
|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
35600000
|
40400000
|
16400000
|
22800000
|
29200000
|
|
| Symbol Rate |
5120 KSym/sec
|
2560 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
|
| Power Level |
37.270599
|
36.510300
|
36.270599
|
37.020599
|
37.520599
|
|
| Modulation |
64QAM
|
64QAM
|
64QAM
|
64QAM
|
32QAM
|
|
| Channel Type |
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
|
| CM Error Codewords | ||||||||||||||||||||||||||||||||
| Index |
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Unerrored Codewords |
12008
|
11883
|
11753
|
11638
|
11527
|
11406
|
11242
|
11128
|
11007
|
10869
|
10743
|
10633
|
10515
|
10347
|
10233
|
10114
|
9974
|
9843
|
9731
|
9610
|
9479
|
9354
|
9233
|
9102
|
8975
|
8861
|
8742
|
8612
|
8466
|
8355
|
8219
|
559030611
|
| Correctable Codewords |
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
3735936685
|
| Uncorrectable Codewords |
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
3735936685
|
ANY help would be greatly appreciated
XfinityThomasB
Official Employee
•
1.9K Messages
3 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
0
0
EG
Expert
•
110.4K Messages
3 years ago
@beefdip @XfinityThomasB
Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
beefdip
Visitor
•
6 Messages
3 years ago
After reaching out @Xfinitysupport with their modem update I have seen much better results while streaming. There have been zero dropped frames and the packet loss has been minimal, though still does occur, just on a much shorter and rarer occurrence.
Before the update (the two verticle lines are me disconnecting the router, I just wanted to show that first spike and the red lines after)
The rep I spoke to via DM updated my software profile and after checking the signal said -
"I just finished my check and overall the signal is pretty good. Before the reset and coax check the uncorrectables were spiking at times and there were t3 timeouts. The goal now is to see if they continue to do that and I can monitor for that. The other issue is there looks to be an issue with upstream power in the area, but no official events on it. This means that monitoring for a short time is good to determine the next step. I know Chicago area is getting upgrades and other work which is causing issues."
So for now things look great, I'll be creating a new post if this happen again and I'll be monitoring for a month with PingPlotter as I paid for that to get some hard data.
4