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Thursday, November 9th, 2023 12:04 AM

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Incorrect Location on IP Address

Since Xfinity completed work in my neighborhood. My IP address has been in Wellington, CT while I am located in Manchester, NH and it is affecting several of my geolocation apps. Prior to the work, there was no issue. Not sure how to correct this issue, but seems to be a common one.

Gold Problem Solver

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26.3K Messages

1 year ago

... My IP address has been in Wellington, CT while I am located in Manchester, NH ...

Did your public IP change? IP geolocation information is often incorrect, sometimes wildly so. Websites get location information from third parties and it's a somewhat dark art. Essentially websites you provide location information to make extra $$$ by selling your location and IP address info to geolocation providers, who turn around and sell that information to companies who want to know where you are located.

It's common for different geolocation providers to report different locations. For grins, plug your public IP (from https://www.google.com/search?q=what+is+my+ip) into an IP geo comparison site like https://www.iplocation.net/ip-lookup, which returns locations from several providers. When I do that, 5 of the results are very close, 2 are 30 miles away, and one is 60 miles away. Not horrible, but not terribly accurate either.

You may find some helpful information in the post at https://forums.xfinity.com/conversations/your-home-network/security-issue-my-outside-ip-address-changed-and-now-says-im-in-nj-when-i-live-in-mn/6259b49336b3dc41e2a67826?commentId=6259be51ff19c3627da44a36.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Expert

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110.1K Messages

1 year ago

After work is done they typically assign a new / different WAN (public) IP address to your connection from their DHCP server / IP address pool, and the rDNS / geolocation data that is associated with it is now incorrect for you as it previously belonged to someone else that lived in another area. 

Comcast shuffles blocks of IP addresses around the country all the time. ISP's don't correct this. A third-party service does. Unfortunately, this is typically a *back-burner* thing to get corrected. The only thing that you can do is to report it. You can try this;


https://www.maxmind.com/en/geoip-location-correction 


https://support.google.com/websearch/contact/ip/ 


https://whatismyipaddress.com/location-feedback  


http://www.ipligence.com/contact/ 


https://www.ip2location.com/contact/ 


https://www.home.neustar/contact-us 


Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is two weeks to a month or more.


You can also try this;

If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address. No guarantees that the new address won't also have incorrect geo-data as it may be from the same block of IP's. YMMV.

(edited)

Expert

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110.1K Messages

@BruceW 

Sorry for the echo Bruce. Didn't see your reply before I posted.

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Official Employee

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1.4K Messages

1 year ago

Thanks for reaching out, user_et65c3! I'm sorry that your IP address is incorrect. How long as this ongoing for? Also, I have to ask, are you currently using a VPN?

 

3 Messages

About a month. And I am not using a VPN

Official Employee

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1K Messages

Hmm, send a Dm to XFINITY SUPPORT with your name and address please. I would like to take a look at your account for you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Expert

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110.1K Messages

1 year ago

It's nothing unusual.

Expert

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110.1K Messages

1 year ago

@user_et65c3 

Did you submit a request for correction at any of those services ? Do you have a router that has a MAC address cloning / spoofing feature as I have asked ? The ISP can't / won't help you....

3 Messages

i did submit the request to several of the services you recommended. Only router I have is the one provided by xfinity.

Official Employee

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1.9K Messages

user_et65c3 we would love to help.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

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110.1K Messages

@user_et65c3​ 

Thanks for the reply. Good luck with it !

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Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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