3 Messages
Incorrect Location on IP Address
Since Xfinity completed work in my neighborhood. My IP address has been in Wellington, CT while I am located in Manchester, NH and it is affecting several of my geolocation apps. Prior to the work, there was no issue. Not sure how to correct this issue, but seems to be a common one.
BruceW
Gold Problem Solver
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26.3K Messages
1 year ago
Did your public IP change? IP geolocation information is often incorrect, sometimes wildly so. Websites get location information from third parties and it's a somewhat dark art. Essentially websites you provide location information to make extra $$$ by selling your location and IP address info to geolocation providers, who turn around and sell that information to companies who want to know where you are located.
It's common for different geolocation providers to report different locations. For grins, plug your public IP (from https://www.google.com/search?q=what+is+my+ip) into an IP geo comparison site like https://www.iplocation.net/ip-lookup, which returns locations from several providers. When I do that, 5 of the results are very close, 2 are 30 miles away, and one is 60 miles away. Not horrible, but not terribly accurate either.
You may find some helpful information in the post at https://forums.xfinity.com/conversations/your-home-network/security-issue-my-outside-ip-address-changed-and-now-says-im-in-nj-when-i-live-in-mn/6259b49336b3dc41e2a67826?commentId=6259be51ff19c3627da44a36.
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EG
Expert
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110.1K Messages
1 year ago
After work is done they typically assign a new / different WAN (public) IP address to your connection from their DHCP server / IP address pool, and the rDNS / geolocation data that is associated with it is now incorrect for you as it previously belonged to someone else that lived in another area.
Comcast shuffles blocks of IP addresses around the country all the time. ISP's don't correct this. A third-party service does. Unfortunately, this is typically a *back-burner* thing to get corrected. The only thing that you can do is to report it. You can try this;
https://www.maxmind.com/en/geoip-location-correction
https://support.google.com/websearch/contact/ip/
https://whatismyipaddress.com/location-feedback
http://www.ipligence.com/contact/
https://www.ip2location.com/contact/
https://www.home.neustar/contact-us
Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is two weeks to a month or more.
You can also try this;
If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address. No guarantees that the new address won't also have incorrect geo-data as it may be from the same block of IP's. YMMV.
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XfinityAntoine
Official Employee
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1.4K Messages
1 year ago
Thanks for reaching out, user_et65c3! I'm sorry that your IP address is incorrect. How long as this ongoing for? Also, I have to ask, are you currently using a VPN?
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EG
Expert
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110.1K Messages
1 year ago
It's nothing unusual.
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EG
Expert
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110.1K Messages
1 year ago
@user_et65c3
Did you submit a request for correction at any of those services ? Do you have a router that has a MAC address cloning / spoofing feature as I have asked ? The ISP can't / won't help you....
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