Mikeday's profile

Visitor

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2 Messages

Friday, July 21st, 2023 7:45 PM

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Inconsistent speed and availability

The last few days my nest door bell camera has been on and off hundreds of times a day and I noticed my internet often is down or running at super low speeds.  Generally a reboot of the router fixes the issue but why does it reoccur (if Xfinity tracked these stats they would see reboots almost daily)

Not sure how to monitor the QOS (in the literal sense) and if there are reports I can run that might help.

Expert

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110.5K Messages

2 years ago

Official Employee

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1.8K Messages

2 years ago

Hey @Mikeday,

 

Thank you for visiting our Xfinity Community Forums support page. We would be more than happy to assist with any Xfinity Internet concerns. I see that within your post, you specifically mention your Google Nest Doorbell camera. Do you also experience issues with other devices within the home or is it limited to the doorbell? Have you had the change to review the 'Connection Troubleshooting Tips' support page that our Expert @EG was able to share with you? Please let us know at your next available convenience. 

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