1 Message
HP Printer won't connect
I have an HP Envy 5530. When using the wifi connection wizard my printer identifies the Xfinity network. I input the correct password, but the printer says it's unable to connect. What do I do? I've updated the printer software. I've restored it to factory default settings, I've done a hard restart, I've set the Gateway for separate 2.4 setting. Nothing works. But if I use my CenturyLink network, I can connect to the network with no problem.
Help.
MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
@user_hhs4he
I happen to use Century. Link DSL too with no problems. Comcast Internet has recent problems for some people using HP printers which require 2.4 GHz band. Your best bet may be to use HP direct connect for some of your devices. Check your HP manual.
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XfinityJorge
Official Employee
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2.1K Messages
2 years ago
Thank you so much for contacting our Xfinity Support Team over our Forums @user_hhs4he. We are sorry to hear you are having issues connecting the printer to your Wifi and we are here to see if we can get to the bottom of the issue. Just to verify is the printer the only device having issues connecting?
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schreiner007
New Poster
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2 Messages
1 year ago
Any updates on this as I'm having the same exact issues.
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EG
Expert
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110.2K Messages
1 year ago
@schreiner007
Please create a new topic of your own here on this board detailing your issue. Thanks. For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an older thread can delay getting help.
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