Visitor
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2 Messages
How am I supposed to setup/activate my Now internet router without the app?
My phone can't use the xfinity app. I need to activate my NOW internet. I have the xfinity gateway set up and working fine besides this. When I try calling the numbers that I have found online to do this, I can't get through to anyone that will help me (I can't get through to a human, at all).
From reading the forum, I imagine that one of the lines of the answer will be "To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.". I don't see a chat icon at the top right corner of my screen. If someone screenshot what this looks like, I'd appreciate it.
user_lw62sl
Visitor
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2 Messages
5 hours ago
Also, a follow up: I figured out how to direct message someone, in principle. But in practice, this website is so buggy that it doesn't work. For example, I want to message XfinityShawn, who I see to be active this week, and have helped with this before (see below)
But when I try to message the person, everyone BESIDES xfinityShawn shows up:
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XfinityDemitrius
Official Employee
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2.6K Messages
5 hours ago
Hey @user_lw62sl, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you sharing your concern regarding the activation of the prepaid NOW Internet package.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We recommend visiting our Getting Started in the Xfinity Help & Support Forum, Xfinity Forum Guidelines, and Xfinity Forum Acceptable Use Policy to familiarize yourself with the rules of our community forums support page.
I do apologize, but the NOW Internet service is outside our scope of support and we do not assist with activation, billing, and troubleshooting of the device. I highly recommend borrowing/getting a device that can support the Xfinity App as that will be the best and only way to manage the device and account.
If you need further assistance, you will need to reach out to the dedicated NOW Internet team which can be accessed via our Xfinity Assistant and the Xfinity App by clicking here. If you have any questions about our postpaid Xfinity services, please do not hesitate to reach out again.
(edited)
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