albertop99's profile

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3 Messages

Wednesday, August 7th, 2024 7:51 PM

DNS requests timing out

My modem is connected (have rebooted many times today), WiFi signal is strong (also have used eth).   My issue is that DNS requests are timing out.  

This is my tracert. 

Tracing route to cdns01.comcast.net [75.75.75.75]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2     *     1877 ms     *     10.61.175.2 
  3  2115 ms  2039 ms  1598 ms  po-312-345-rur901.northdade.fl.pompano.comcast.net [24.124.145.89] 
  4  1532 ms  1090 ms  1284 ms  po-300-xar01.northdade.fl.pompano.comcast.net [68.87.162.113] 
  5     *        *     2172 ms  be-302-arsc1.pompanobeach.fl.pompano.comcast.net [68.86.164.249] 
  6  3660 ms     *     1900 ms  ae-501-ar01.pompanobeach.fl.pompano.comcast.net [69.139.182.138] 
  7  1538 ms  3365 ms     *     96.110.5.98 
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13  3987 ms     *        *     cdns01.comcast.net [75.75.75.75] 
 14  3483 ms  3779 ms     *     cdns01.comcast.net [75.75.75.75] 
 15  1572 ms   522 ms   798 ms  cdns01.comcast.net [75.75.75.75] 

Trace complete.

Gold Problem Solver

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26K Messages

3 months ago

Timeouts and high RTTs in the first few hops of a trace usually mean there is a problem right from the get-go. Network connection problems that affect both Ethernet and Wifi devices are often due to poor coax connections or damaged coax cable, usually in or near your home. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. 

If you want to troubleshoot this yourself, please see Internet Troubleshooting Tips. If you still need help, please post your Internet plan speed and the following information from your modem or gateway (from http://192.168.100.1 or http://10.0.0.1):

  • model number
  • uptime
  • downstream: power levels, SNR (or MER), and error counts for all channels
  • upstream: power levels for all channels
  • complete event log, if available (Be sure to remove or blot out any MAC addresses. Forum security processing considers them "personal information" and may prevent the event log from posting if these are present.)

Copy and pasted text is preferred over images. Be aware that, if you post any images, your message will be made Private for a time, as all images must be approved by the Forum Moderators before the messages containing them become generally visible.

If you can't find the problem or you'd rather have Comcast take care of it and an employee does not respond to your message here, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. It's not likely they can fix the problem remotely. If not, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit (approx $100) unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device or anything outside your home you shouldn't be charged.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

New Poster

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3 Messages

All afternoon has been a hit an miss.  Sometimes work others don't.    

This is the tracert when it works. 

Tracing route to cdns01.comcast.net [75.75.75.75]
over a maximum of 30 hops:

  1   721 ms   900 ms   865 ms  10.0.0.1 
  2  1279 ms  1019 ms   630 ms  10.61.175.2 
  3   728 ms   450 ms   210 ms  po-312-345-rur901.northdade.fl.pompano.comcast.net [24.124.145.89] 
  4  1132 ms   659 ms  1754 ms  po-300-xar01.northdade.fl.pompano.comcast.net [68.87.162.113] 
  5  2069 ms  2539 ms  1821 ms  be-302-arsc1.pompanobeach.fl.pompano.comcast.net [68.86.164.249] 
  6  1414 ms   387 ms   658 ms  ae-501-ar01.pompanobeach.fl.pompano.comcast.net [69.139.182.138] 
  7   597 ms   183 ms    21 ms  96.110.5.98 
  8   381 ms    89 ms   366 ms  dns-sw01.114thave.fl.pompano.comcast.net [162.151.122.222] 
  9    24 ms    16 ms    18 ms  cdns01.comcast.net [75.75.75.75] 

Trace complete.

The traceroute to Google's DNS is this one (btw, changed to use 8.8.8.8)  

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

  1     5 ms     4 ms     3 ms  10.0.0.1 
  2    18 ms    19 ms    24 ms  10.61.175.2 
  3    14 ms    14 ms    16 ms  po-312-345-rur901.northdade.fl.pompano.comcast.net [24.124.145.89] 
  4    17 ms    16 ms    18 ms  po-2-rur902.northdade.fl.pompano.comcast.net [96.108.23.110] 
  5    22 ms    16 ms    15 ms  po-300-xar02.northdade.fl.pompano.comcast.net [68.87.162.165] 
  6    16 ms    16 ms    18 ms  be-302-arsc1.northdade.fl.pompano.comcast.net [68.86.164.233] 
  7     *       21 ms    16 ms  be-33831-cs03.miami.fl.ibone.comcast.net [96.110.45.73] 
  8    16 ms    19 ms    17 ms  be-3301-pe01.nota.fl.ibone.comcast.net [96.110.36.90] 
  9    20 ms    20 ms    26 ms  50.248.117.78 
 10    16 ms    18 ms    14 ms  142.251.251.195 
 11    19 ms    18 ms    15 ms  216.239.50.109 
 12    17 ms    15 ms    26 ms  dns.google [8.8.8.8] 

Trace complete.

 

1 Message

2 months ago

I have the same problem. Stong internet connection but "request timed out" several time in a row for 30 sec every 10-20 minutes. Makes Zoom calls impossible.

Reply from 2607:f8b0:4005:80e::2004: time=15ms
Reply from 2607:f8b0:4005:80e::2004: time=18ms
Reply from 2607:f8b0:4005:80e::2004: time=17ms
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 2607:f8b0:4005:80e::2004: time=44ms
Reply from 2607:f8b0:4005:80e::2004: time=13ms
Reply from 2607:f8b0:4005:80e::2004: time=31ms
Reply from 2607:f8b0:4005:80e::2004: time=14ms
Reply from 2607:f8b0:4005:80e::2004: time=15ms

many chats and calls with Xfinity and they can't fix it

Official Employee

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1.4K Messages

Thanks for reaching out, user_9megqn! I'm sorry you're having internet issues. I'd be more than happy to look into this for you. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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Expert

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106.9K Messages

2 months ago

@XfinityAntoine 

Gotta' wonder how the original poster @albertop99 made out ?

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