Regular Visitor
•
12 Messages
Disconnecting from a Server randomly. Tracert timeout on hop to comcast node on route to server
So I'm having problems staying connected to a server 162.220.15.158 (dcs world multiplayer server to be exact) I keep getting random discsonnect error with ping timeout within 20 mins of playing in the server or 2 hours. upon further investigation i ran multiple tracert to the address and hop 8 8 * 12 ms * be-39911-cs01.9greatoaks.ca.ibone.comcast.net [68.86.93.241] times out but the hops continue until it reaches the server. The tracert doesn't always have a hop timingout probibly every 2-3 times i have to run the command until it finally has a hop timesout but its always the same node. My ping to the server is pretty low and its located in Los Angeles and Im in norther Cali. The traceroute information is attached as well as ping -t ran on the ip address as well. Can anyone at comcast help me out here?
XfinityAmandaB
Official Employee
•
2.8K Messages
5 days ago
ReKLiS thank you so much for stopping in for help with your connection disconnecting from this server. It would be frustrating to get booted when in the middle of a game, so thank you for reaching out so we can help get this corrected for you. There are a few things that can impact your connection, as you mentioned. Some quick ones you can check on your end, if you have Local Firewall/Antivirus set up, you can see if temporarily disabling that helps.
Next, you can see if this happens around the same time each day; if so, that may be due to network congestion on our end, and we can take a look for you.
Are you by chance using a standalone router connected to your modem? If so, do you have the same issue if you are connected directly to your modem?
6
BruceW
Gold Problem Solver
•
26.9K Messages
2 days ago
Please post the complete trace from your equipment to the target. It isn't really possible to determine if a single router is causing problems without seeing what is happening before and after that point in the trace.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
0
ReKLiS
Regular Visitor
•
12 Messages
2 days ago
The first screenshot is tracert being ran a couple of times and the second screenshot is ping -t being ran to the ip destination. and no im not having any other issues with my network nor am i having any issues visiting websites.
1
0
ReKLiS
Regular Visitor
•
12 Messages
2 days ago
no im not using a vpn. connected directly to the modem via ethernet cable
3
0
EG
Expert
•
114.8K Messages
22 hours ago
@ReKLiS @XfinityJeniece
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0