DHCPv6[8097]: 72001011-DHCPv6 - Missing Required Option 82 and 24

Internet keeps dropping every 1 hr to 1.5 hrs, a Modem (xb7 in bridge mode) reboot fixes the problem. this is getting a bit annoying

Model:TG4482A-- Inbridge mode, Router is Ubiquity Dream machine

Vendor:ARRIS Group, Inc.

Hardware Revision:11

Processor Speed:3999.95 MHz

DRAM Total Memory:662 MB

DRAM Used Memory:570 MB

DRAM Available Memory:91 MB

Flash Total Memory:4857 MB

Flash Used Memory:4819 MB

some of the log entries below

Event Logs

All logs for Today
DHCPv6[8097]: 72001002-DHCPv6 Provision - Completed	2024/1/18 10:41:56	Informational
DHCPv6[8097]: 72001011-DHCPv6 - Missing Required Option 82	2024/1/18 10:41:54	Critical
DHCPv6[8097]: 72001011-DHCPv6 - Missing Required Option 24	2024/1/18 10:41:54	Critical
DHCPv6[8097]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jan 18 18:41:53 2024	2024/1/18 10:41:54	Critical
DHCPv6[8097]: 72001011-DHCPv6 - Missing Required Option 82	2024/1/18 10:41:53	Critical
DHCPv6[8097]: 72001011-DHCPv6 - Missing Required Option 24	2024/1/18 10:41:53	Critical
DHCPv4[7748]: 72001001-DHCPv4 Provision - Completed	2024/1/18 10:41:51	Informational
eRouterEvents[7675]: 72003004-eRouter enabled as Dual Stack	2024/1/18 10:41:44	Informational
DHCPv6[8028]: 72001002-DHCPv6 Provision - Completed	2024/1/18 08:36:52	Informational
DHCPv6[8028]: 72001011-DHCPv6 - Missing Required Option 82	2024/1/18 08:36:49	Critical
DHCPv6[8028]: 72001011-DHCPv6 - Missing Required Option 24	2024/1/18 08:36:49	Critical
DHCPv6[8028]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jan 18 16:36:48 2024	2024/1/18 08:36:49	Critical
DHCPv6[8028]: 72001011-DHCPv6 - Missing Required Option 82	2024/1/18 08:36:48	Critical
DHCPv6[8028]: 72001011-DHCPv6 - Missing Required Option 24	2024/1/18 08:36:48	Critical
DHCPv4[7611]: 72001001-DHCPv4 Provision - Completed	2024/1/18 08:36:47	Informational
eRouterEvents[7557]: 72003004-eRouter enabled as Dual Stack	2024/1/18 08:36:38	Informational
DHCPv6[8023]: 72001002-DHCPv6 Provision - Completed	2024/1/18 06:18:23	Informational
DHCPv6[8023]: 72001011-DHCPv6 - Missing Required Option 82	2024/1/18 06:18:21	Critical
DHCPv6[8023]: 72001011-DHCPv6 - Missing Required Option 24	2024/1/18 06:18:21	Critical
DHCPv6[8023]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jan 18 14:18:20 2024	2024/1/18 06:18:21

Responses

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D

DeepWinter

1 Message

2 years ago

I’ve experienced the same interruptions to internet service associated with the same type of events logged in the Xfinity router.

I switched to the Xfinity modem after their support suggested my previous personally owned modem had numerous similar interruptions logged as T3 and T4 timeouts.

I wonder if the issues are correlated. I was also promised the Xfinity modem would solve this issue yet it persists.

1

0

@DeepWinter Hello! We can certainly take a look at your connection and see what is going on. We see that you have sent us a Direct Message. In the future, please wait until we engage with your public post first and if necessary we will invite you to send us a DM. We mention this because sending an Unsolicited DM to an Official Xfinity Employee is a violation of our Forums Guidelines.

We have responded to your DM, please be sure to follow the process going forward.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

XfinityJorge

Official Employee

•

3.1K Messages

2 years ago

Hello @user_k0h4wu thanks for using our Forums to contact our Xfinity Support Team. We see that you are having internet connection issues, and we are happy to work together on this. To get started can you send us a DM with your full name and service address?

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

0

U

user_e52bf5

2 Messages

2 years ago

I’ve experienced the same issues. Internet drops 4-6 times every day and it's really annoying. I'm using the XB7 modem. I have called the Xfinity service team and reported this issue. They came over but the problem was not resolved.

It seems multiple people are expercing this issue and I'm really curious about is there anyone get this problem resolved and how it is resolved.

Thanks

1

0

CCKatie

Retired Employee

•

744 Messages

@user_e52bf5 We do appreciate you taking the time to bring this to our attention, and we want to ensure that your service is working 100% as you need it! I am not showing we have any known issues with the XB7 in relation to this experience, so I want to ensure we get to the bottom of this for you! You mentioned that one of our service technicians came out to your home, did they happen to mention what they believed was the issue? What steps were taken in an attempt to resolve this previously?

2 years ago

0

U

user_ad8206

Visitor

•

7 Messages

2 years ago

Please publicly post the fix for this as I'm having the same or similar problem

1

0

XfinityEmilyB

Official Employee

•

3K Messages

@user_ad8206 Thank you for reaching out to us here so we can check out your modem logs and figure out what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

2 years ago

0

U

user_e52bf5

2 Messages

2 years ago

Has anyone gotten this issue resolved? it becomes worse in my place. Drops every half hour. super annoying

1

0

XfinityThomasC

Official Employee

•

3.5K Messages

Hello, @user_e52bf5 check out this other forum post https://forums.xfinity.com/conversations/your-home-network/dhcpv611922-72001011dhcpv6-missing-required-option-82-24/649d8b8cce76231eba55f1e1 that may shed some light on what you've been experiencing. Outside sources like https://communityforums.rogers.com/t5/Internet/DHCPv6-Missing-Required-Option-on-XB7/m-p/502541#M73102 The issue may also seem to be related to connection issues like a faulty splitter possibly or inbound cabling which isn't so simple. Let us know what you find as we will be here to support you and help find a resolution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

2 years ago

0

Your Home Network

user_k0h4wu

DHCPv6[8097]: 72001011-DHCPv6 - Missing Required Option 82 and 24

Event Logs

DeepWinter

XfinityBenjaminM

XfinityJorge

user_e52bf5

CCKatie

user_ad8206

XfinityEmilyB

user_e52bf5

XfinityThomasC

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