Contributor
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83 Messages
Delayed Ethernet Connection--more
This follows up on previous conversations about computers with ethernet connections (not wireless) experiencing delays in getting connected after waking up from sleep. People with both the XB6 and XB7 gateways have been experiencing this problem since mid-December.
If you were contributing to the previous discussion about this, please check in here and let's continue the discussion. Here is a partial list participants:
@alantrainor1 , @BlackTriad , @Kruunk83 , @TomasNieve , @sjwj , @hjens , @blueaid
@g-hodgson , @fiero44 , @badcrab
@BlackTriad -- Is your gateway still running the updated firmware? Has the updated firmware fixed your problem?
Has anyone else received updated firmware which has fixed this problem?
alantrainor1
Frequent Visitor
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13 Messages
4 years ago
I'm glad to hear that many of us are getting the updated firmware.
I am still waiting, 82 days and counting. I'm in Michigan. Comcast is sure taking their sweet old time with the rollout.
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alantrainor1
Frequent Visitor
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13 Messages
4 years ago
I received the new firmware last nigh; 4.6p9s1_PROD_sey
No more delayed connections.
Many thanks to SteveWW, g-hodgson, BlackTriad, and all the posters on this forum.
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sjwj
Regular Visitor
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7 Messages
4 years ago
New firmware received (4.6p9s1_PROD_sey_). Problem resolved.
Thank you to all who worked on this and saw this problem through to a resolution.
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g-hodgson
Contributor
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257 Messages
4 years ago
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corgi11
Problem Solver
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982 Messages
4 years ago
that I let them reprovision my gateway and that would help get my new firmware earlier.
I have a XB6 and received the newest firmware today. Problem Solved.
Thank You Comcast for fixing the problem and staying in touch.
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CCKorie
Problem Solver
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1.1K Messages
4 years ago
Very good news @corgi11! Thanks for letting us know we got this resolved. 🙂 We appreciate you and your continued contribution to our Forums. We are always here for you, so just let us know if you ever need anything. Have a wonderful day!
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SteveWW
Contributor
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83 Messages
4 years ago
Glad to see that three more people have had this problem resolved.
Are we done here? Is there anyone following this thread who still has this slow-connection problem when connecting via ethernet?
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g-hodgson
Contributor
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257 Messages
4 years ago
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alantrainor1
Frequent Visitor
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13 Messages
4 years ago
One final thought.
I wonder if one reason there wasn't the explosion of complaints regarding this issue that you would have expected is that it might not have been as noticeable with a HDD. I have a SSD and boot in about 25-30 seconds so the delay was only about 10 seconds on a boot up. Waking from sleep is only about 5 seconds so the full 30-35 second delay had to be endured.
Just a thought.
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CCAmir
Gold Problem Solver
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7.2K Messages
4 years ago
Hi alantrainor1, thank you for your thoughts we will pass this information along to our engineering team for review.
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