Delayed Ethernet Connection--more

@ComcastJosephW  -- thanks very much for posting here!

To be clear, no tech from Comcast has given me reassurance about fixing this problem. I was reporting that another person who has this problem (and has participated in this thread) stated that he had such a conversation with a tech. Although that is good to hear, it's not the same as a definitive statement by Comcast to everyone who has reported this problem that a fix is on the way.

Would you be able to check the status of this problem in Comcast's database and report back to us here, on this thread, hopefully stating that there is a fix and conveying at least a general expectation for when we might expect to receive the updated firmware? All of us would really appreciate that.

Here is a description of the problem--hopefully this will help you locate it in the database:

When connected to the gateway with an ethernet cable (not wireless), there is a delay in connecting to the internet when the computer wakes from sleep. This delay is typically 30 to 45 seconds although some people have reported slightly longer or shorter delays.  This problem affects both PC's and Macs and it exists on both XB6 and XB7 gateways. This problem exists for all ports on the gateway.  The problem appears to be related to specific firmware versions on the XB6 and XB7. The problem first appeared for most people around mid-December.

If you need more information to locate this problem in the database, please post here to tell us what else is needed. Thanks!

I was messaged last night by a Comcast employee. I just read all my messages and they said it "appears" to be a known issue. 

I just grabbed a old Windows 7 laptop I had in my basement and it also has a 30 second delay before identifying the network.  Also, there a several reports on Reddit as well. 

Is there no way for Comcast to contact the engineer that is helping the other person this thread? Seems like a waste to escalate it to Advanced Repair. They will probably just tell us to swap the modem until you get lucky enough to get one without the bugged firmware. 

@ComcastJoeTru-- I have sent you a private message, as you requested. As I noted in that message (and will state publicly here), this is the fourth time I have responded to such a request (three other Comcast people have made similar requests, going back to December). Each time I was told that a ticket would be created but it appears that hasn't happened. I hope the needed steps are taken now.

As I noted in a previous post, at least one person here received a test version of firmware which did fix the problem, so it does appear that at some level within Comcast there is awareness of this issue. But we don't know if that firmware version has been officially blessed and designated as an official release that will be rolled out to everyone.  Can you tell us what is happening with that?

Hello SteveWW. Apologies this issue persists. I would be happy to review the issue you (and the others here) are reporting. We currently do not have a declared 'known issue' with a Delayed Ethernet Connection on our Advanced Wireless Gateways. I'd like to help further with on this issue that is impacting you. I can assist with submitting an Advanced Repair ticket for you so our internal repair team can look into getting this fixed for you. To get started, please send me a private message and include your full name and service address, so I can assist you. You can send me a private message by clicking my name (ComcastJoeTru) and then click "Send a private message" to private message me.

My XB-6 does the same thing. Between that and a few other issues, and the lack of Ethernet ports, I put it in bridge mode and use my own router now. Don't have an XB-7 and can't help, just thought I would chime in to let you know you aren't going crazy. Just a guess, but perhaps the XB series needs to detect a device on the Ethernet port before it turns it on to full duplex 1gbps out of standby, and it takes some time for your PC to handshake with it. Since a router would be always on, problem solved 🙂

Thank you for providing us with your experience. I would like to look into the delay you are having. To assist you further please send me a private message and include your full name and service address, so I can assist you. Send me a private message by clicking my profile name (ComcastDena), then click "Send a message". Thank you for your continued patience, and I hope to hear from you soon!

Looks like I received a firmware update overnight, and now appear to have no connection delay.  I'll keep an eye on it, and report back if it goes wonky again.

New firmware:   Software Image Name: CGM4331COM_4.6p5s1_PROD_sey

Thanks again for all the posts about this.  I was going a little nuts thinking I had a PC problem before I found these threads.

@ChuckTC, we appreciate you replying on this thread informing us that this delay issue is no longer present on your end. Please be sure to report back if you do run into this again. Also please be sure to reach back out to us Publicly for any future issues or concerns. Thank you! 

@Kruunk83 wrote:

>> I have this firmware and have the delay when I boot my pc.

Could you clarify what you mean by "this firmware?"

If you are referring to the post by ChuckTC, his new firmware is 4.6p5s1

The spreadsheet that I've been maintaining shows that your XB7 firmware is 4.6p2s1

Did I record your firmware version incorrectly or has your firmware since been updated to 4.6p5s1?

In any case, if you still have the delayed connection problem, could you confirm what your current firmware version is? Thanks.

@ChuckTC  -- that's great news! Glad that the problem has been resolved on your XB7.  Hopefully the rest of us will see updated firmware soon.