Visitor
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2 Messages
data usage
i just joined xfinity after being with att for 20 yrs
never once went over my data amount, which was less than what i get with xfinity, but here we are, almost over last month, and over $60 worth of more data this month.
find it hard to believe, i had att during pandemic when 5 of us were home everyday doing work and school,
now its just 2 of us home most of the day and we are going over the limit? tried calling customer support, the person i was speaking to had very poor english , was no help, said you can track which devices are using the most data, she couldnt tell me how to do that, from doing reading online, it looks like the "free?" flex box they sent me streams in 4k which is supposed to chew through the data, so maybe that is the issue,. i get get an answer from xfinity so i guess im stuck with canceling and going back to a different internet provider because now xfinity is costing me more that double what i was paying
. very sad they do this to their client
user_cb6dd2
Visitor
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2 Messages
3 years ago
I always have trouble understanding what they are saying, very annoying. I always have to have them repeat and slow down.
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CCJennifer
Problem Solver
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743 Messages
3 years ago
Hello @user_769b34! This is never the feeling we want you to have and I'm happy to help you with your internet and data concerns.
It's true that streaming in 4k uses more data, but not all content is available to watch in 4k. Here's a great link that explains more about how data is used.
Additionally, if you lease one of our awesome gateways, you'll have access to xFi! xFi is a great tool for monitoring your data usage and even gives you control over your network and the devices that are connected. This link has all those details!
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reenska
New Poster
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13 Messages
3 years ago
I have been having an issue with the amount of data usage I use ever since they have billed for overage. It's just me and my daughter with the same usage, but one month I'll almost exceed the max and the next month or so I use 1/2 to 3/4 of the max. I have changed the preferences on the streaming from best resolution to good but that doesn't seem to make much of a difference. My daughter turned wifi off on her phone and just uses data since she her mobile provider gives her unlimited data usage. I was out of town the first week of March and my data usage was higher for that week than the following week when I was at home. Now today is April second at 9 AM and it shows that I have used 100GB! There is definitely something wrong with the metering.
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