Visitor
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4 Messages
Daily Outages/Connection Drops
I have been experiencing issues with intermittent internet drops since I moved into my current apartment in June 2025 and restarted service with Xfinity. This impedes my ability to work on a daily basis. I even purchased a new computer in case that was the issue, but the outages have continued on the new device and across other devices. My desk is set up in the same room as the modem, but this occurs all throughout my apartment. What is especially frustrating is that the Xfinity app never registers the outages and claims that my connection is "booming" while testing my internet speed on my laptop during an outage barely reaches 1 mb. Perhaps the Xfinity app is testing something else? I had a technician come out last year and he did not find any issues. I am at a loss at this point.
[Edited: Removed images due to potential personal information.]
XfinityFrank
Official Employee
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2.2K Messages
2 hours ago
Hi there, @user_dasha. Thanks for reaching out to us here on the Community Forum and sorry to hear you're still experiencing trouble with your service. Let's see what we can do to figure this out. First, do you have any hard-wired ethernet devices that you use with the connection that you can test with or is everything WiFi only?
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