Daily outages to my house only

user_ekvv6d Hi there! We can understand how disruptive this is, especially when you work from home and rely on a stable connection for VPN access. If the connection is dropping every day at only one address, even when there is no area-wide interruption, that usually points to something specific to the home or the line serving it rather than a broader network issue. The fact that restarting the modem helps, even temporarily, supports that as well.

We want to look into this properly instead of sending you back to the app. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!