Visitor
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1 Message
Constant outages
I’ve been dealing with outages every day from 10am to roughly about 3pm. I’m losing out on money and this company does nothing to help.
Visitor
•
1 Message
I’ve been dealing with outages every day from 10am to roughly about 3pm. I’m losing out on money and this company does nothing to help.
EG
Expert
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111.5K Messages
4 years ago
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
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XfinityAirelle
Official Employee
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2.7K Messages
4 years ago
Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!
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