Skip to main content

    Support

    Offers

U
user_704c7b
1st Topic
1st Like

Visitor

 • 

1 Message

Wednesday, May 26th, 2021 8:30 PM

Closed

Constant outages

I’ve been dealing with outages every day from 10am to roughly about 3pm. I’m losing out on money and this company does nothing to help. 

Question

 • 

Updated 

4 years ago

72

3

This conversation is no longer open for comments or replies and is no longer visible to community members.

EG

Expert

 • 

111.8K Messages

4 years ago

What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1


Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

1

0

Pancho22

Visitor

 • 

1 Message

My connection turns on and off during the test and ultimately, it says cannot open page because because it umed out.  I've rebooted uptteen times and got a perfect  signal for about 30 minutes. Then back to the same on/off problem.  Happens on every device here (roughly 5-6 at a time).  We pay for the fastest service and along with 2 extenders.  

We have followed as many troubleshooting options as we can. The gateway is in a media cabinet (installed by Xfinity) so it's next to a/v boxes, but it's always been that way without issue.   According to xfinity’s online feedback everythingLooks fine on their end (as reiterated by a customer service agent.)  

This reply has been converted into a post

4 years ago

0

XfinityAirelle

Official Employee

 • 

2.8K Messages

4 years ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

0

0

forum icon

New to the Community?

Start Here