P

Visitor

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1 Message

Wed, May 26, 2021 10:40 PM

help

My connection turns on and off during the test and ultimately, it says cannot open page because because it umed out.  I've rebooted uptteen times and got a perfect  signal for about 30 minutes. Then back to the same on/off problem.  Happens on every device here (roughly 5-6 at a time).  We pay for the fastest service and along with 2 extenders.  

We have followed as many troubleshooting options as we can. The gateway is in a media cabinet (installed by Xfinity) so it's next to a/v boxes, but it's always been that way without issue.   According to xfinity’s online feedback everythingLooks fine on their end (as reiterated by a customer service agent.)  

This post was created from this reply on different post

Official Employee

 • 

317 Messages

5 m ago

Hello, @Pancho22; I'm sorry to hear about the intermittent connection that suddenly sprung up! I appreciate you already taking a few steps to fix things and I can absolutely help dive a bit deeper. Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on file.

 

To send a Message:
1. Click on the Chat Bubble icon in the upper right corner to access our new Peer 2 Peer feature!
2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.
3. Type your message in the text area.
4. Press Enter to send!

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