U

Visitor

 • 

1 Message

Wed, May 26, 2021 8:30 PM

Closed

Constant outages

I’ve been dealing with outages every day from 10am to roughly about 3pm. I’m losing out on money and this company does nothing to help. 

EG

Expert

 • 

90.6K Messages

6 m ago

What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1


Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

Official Employee

 • 

485 Messages

6 m ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

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