U

Visitor

 • 

1 Message

Wednesday, May 26th, 2021 8:30 PM

Closed

Constant outages

I’ve been dealing with outages every day from 10am to roughly about 3pm. I’m losing out on money and this company does nothing to help. 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

111.5K Messages

4 years ago

What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1


Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

Visitor

 • 

1 Message

My connection turns on and off during the test and ultimately, it says cannot open page because because it umed out.  I've rebooted uptteen times and got a perfect  signal for about 30 minutes. Then back to the same on/off problem.  Happens on every device here (roughly 5-6 at a time).  We pay for the fastest service and along with 2 extenders.  

We have followed as many troubleshooting options as we can. The gateway is in a media cabinet (installed by Xfinity) so it's next to a/v boxes, but it's always been that way without issue.   According to xfinity’s online feedback everythingLooks fine on their end (as reiterated by a customer service agent.)  

This reply has been converted into a post

Official Employee

 • 

2.7K Messages

4 years ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

forum icon

New to the Community?

Start Here