U

Visitor

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1 Message

Wed, May 26, 2021 8:30 PM

Constant outages

I’ve been dealing with outages every day from 10am to roughly about 3pm. I’m losing out on money and this company does nothing to help. 

Responses

EG

Expert

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89.2K Messages

4 m ago

What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1


Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

Visitor

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1 Message

My connection turns on and off during the test and ultimately, it says cannot open page because because it umed out.  I've rebooted uptteen times and got a perfect  signal for about 30 minutes. Then back to the same on/off problem.  Happens on every device here (roughly 5-6 at a time).  We pay for the fastest service and along with 2 extenders.  

We have followed as many troubleshooting options as we can. The gateway is in a media cabinet (installed by Xfinity) so it's next to a/v boxes, but it's always been that way without issue.   According to xfinity’s online feedback everythingLooks fine on their end (as reiterated by a customer service agent.)  

This reply has been converted into a post

Official Employee

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339 Messages

4 m ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

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