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infernal2ss
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Saturday, January 17th, 2026 4:40 PM

Constant internet drops during cold weather.

My internet consistently drops out every hour or so during cold weather in the winter months.  I’ve tried EVERYTHING to fix it myself.  I’ve already installed a new coax cable from the street terminal to my modem, and I’ve replaced my modem 3 times over the past 5 years.  NOTHING HAS FIXED IT!

it has to be a problem on Xfinitys side but I’ve never been able to convince them that it is. What do I have to do to convince them?!

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6 hours ago

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EG

Expert

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115.5K Messages

2 days ago

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XfinityPeterH

Official Employee

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8 hours ago

 

infernal2ss Thank you for reaching out and letting us know. Having issues at all would be frustrating and if I were in your shoes I would be feeling the same way too. Our team is happy to help. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. That being said since you have already sent us a DM we will continue to work with you there. 

 

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EG

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115.5K Messages

6 hours ago

@infernal2ss 

Did you have a chance to see if any of those tips apply? Please respond right here in your topic on these public help forums. Thank you.

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