Constant connection drops throughout the day, is it related to interference in the line?

Hi @user_le7bgy I'm sorry to hear about your connection drops. I use my internet daily, and I understand how inconvenient it can be when the internet is dropping. Thanks for letting us know about the troubleshooting steps you have performed. I am happy to take a closer look at your account and network to help from my side. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
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@user_le7bgy @XfinityKei 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

I spoke to tech support and they can see my network issues, but an onsite tech is needed to investigate further. One is scheduled to come onsite tomorrow. I will update once I get the verdict from them.

Field Tech came onsite today. He did remove a few excess cables leading into my apartment, since I don't use them. The main problem is the RG-59 cable leading into my apartment from the main box.

He will be back on Wednesday with help to replace the faulty cabling, which should fix my internet issue. I will update once it is complete.

Whoa.... RG59..... That stuff is ancient and not good for today's modern cable plants / systems.

Yes. And it's not just the loss factor, but the noise shielding is not very good either. Good luck !

Ok the cabling replacement has been complete by the field techs. They said there's some extra maintenance that needs to be done as well later today or tomorrow, but they replaced the old RG-59.

I'll have to monitor my connection over the next few days before I can say its fixed.

@user_le7bgy  Good luck !

Quick update from the last time. After the field tech replaced the old RG-59 cable, I was still having intermittent connection drops. Same as before, bad power and SNR on my modem's downstream channel 34. It improved slightly, but still not within desired ranges.

I placed another support case for today. When the field tech came back out (same guy), he said that the maintenance crew he scheduled to replace old equipment running from my apartment to the street never did it.

So he had them do it just now, not really sure what they replaced, but they were on the roof.  Also side note, my upstairs neighbor was having the same issue as me according to the field tech and he believes that this time the issue is fixed. With the work the maintenance crew did today, I am a bit more hopeful that this time the issue is resolved. I'll have to monitor my network for another few days before I can confidently say it is though.

He also gave me his supervisor's phone number for a direct line in case I have more issues.

Thanks for that latest update. Fingers crossed ! 🤞

After monitoring my network for over a week, I can confirm that the field tech replacing all of the old cabling in my apartment and the one's leading to the street fixed the connection drops.

Took a little longer than I hoped, but at least it's fixed now.

Glad you got it squared away !