1 Message
Connectivity
My internet is never working properly, always have an issue with connectivity, connecting devices to the network, keeping the connection, and very slow speeds. I am hoping we can get this resolved and I can enjoy service.
1 Message
My internet is never working properly, always have an issue with connectivity, connecting devices to the network, keeping the connection, and very slow speeds. I am hoping we can get this resolved and I can enjoy service.
EG
Expert
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109.7K Messages
1 month ago
Please start here if you wish;
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
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XfinityJanelle
Official Employee
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1.5K Messages
1 month ago
Hey @user_uztkv5 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your service connection. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
•
109.7K Messages
1 month ago
@user_uztkv5
Have you had a chance to try any of those tips ? Please respond right here in your topic on these public help forums. Thank you.
(edited)
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