Hi @user_np3cja Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you. I understand it must be frustrating to set up a new modem and not be able to connect to Wi-Fi. Is this happening on all devices that they are not able to see the Wi-Fi network?
@user_otnd8j ok so your service is working but you are having issues with another device not connecting to the WiFi for streaming. Is that correct?
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XfinityJanelle
Official Employee
•
1.6K Messages
1 year ago
Hi @user_np3cja Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you. I understand it must be frustrating to set up a new modem and not be able to connect to Wi-Fi. Is this happening on all devices that they are not able to see the Wi-Fi network?
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