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Monday, February 12th, 2024 11:54 PM

Connection frequently drops

At least 2-3 times per day our connection just drops and I have to unplug and plug in the router to get the internet working again. Nothing has changed device wise. Please help 

Expert

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102.8K Messages

10 days ago

Official Employee

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744 Messages

9 days ago

Hey @user_2q8du1,

 

Thank you for visiting our official Xfinity Community Forums support page! We would be more than happy to assist in troubleshooting your Xfinity Internet connection. Were you able to view the 'Connection Troubleshooting Tips' support page provided be one of our Experts @EG

 

One of the most common issues is loose connections or damaged cables. Have you had the time to check the coax connections to ensure they are screwed tightly as well as ensure the cable is in good condition such as no hard bends, kinks, cuts, or bite marks that could interfere with signal quality levels? 

 

Please let us know what troubleshooting steps you have performed so we can best assist you. 

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