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user_khvmoa
1st Topic

2 Messages

Monday, October 16th, 2023 6:28 PM

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Comcast connectivity issue

Our internet connection has been working intermittently for the past 4 days. It is on then off and we lose all connection. I checked with all my neighbors and they are experiencing the same issue ([Edited: "Personal Information"]). Can you please let us know what the issue is and how can this be fixed? It is a very difficult situation especially if you are working from home and we are relying on having reliable internet access.

Question

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Updated 

2 years ago

 • Edited

134

3

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user_myd9mr

1 Message

2 years ago

This has been happening to us also supposedly it was fixed earlier today. Now it’s out again and they’re trying to say it’s the modem. I will be switching this weekend if its not corrected soon. 

1

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XfinityJanelle

Official Employee

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1.6K Messages

@user_myd9mr Thank you for bringing your connectivity issue to the forums board. We are happy to look into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_0rdjnx

1 Message

2 years ago

Im having the same issue. Been going on for weeks now, and they keep claiming it’s fix then it happens again.

1

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XfinityBillie

Official Employee

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3.4K Messages

@user_0rdjnx Thank you for taking the time to reach out to us here on our Xfinity forums. We definitely would love to help you out. Can you tell me more about what is happening with your services and the troubleshooting steps that you have tried?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityRoberto

Official Employee

 • 

1.8K Messages

2 years ago

Hello and welcome to Comcast @user_khvmoa. I am sorry to hear that you are experiencing issues with your Internet service. You are in the right place and I am happy to assist you today. Now when you are seeing your service go out, is the modem power light flashing, off, or solid on? Is the light amber, green, or white?

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user_khvmoa

2 Messages

It was blinking red I believe. But all my neighbors, including me, experienced the same issue at the same time. It has to be the main cable connection to our modem. 

2 years ago

0

CCAntoine

Retired Employee

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1.4K Messages

Have you already tried power cycling (unplugging for 30secs) your modem to see if that helps? 

2 years ago

0

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