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user_f702df
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Wednesday, May 17th, 2023 1:33 AM

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Coax help

I recently received the modem/router for the Xfinity prepaid plan. Upon installation, I found that my landlord had not had a coax cable outlet installed and I can’t connect without one. Can I get help with if there’s anything else I can do?

thanks

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1 year ago

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Official Solution

CCJessie1

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5.9K Messages

1 year ago

@user_f702df 

Welcome to the Xfinity Forum and thank you for posting your question here. Unfortunately, we do not install coax outlets within residences. You will want to get with your Landlord to contact an Electrician to have one installed. Once the coax outlet is installed, you can call our Prepaid Team directly at 855-75-PREPAID or 855-757-7372 and they can help schedule a full technician installation of your Comcast equipment. 

Please let us know if you have any other questions or need anything more from us. 

(edited)

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user_acb5af

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@XfinityJessie​ there is coax lines in my apartment but the two techs that came said they can’t find the Comcast connection they know it’s here but they can’t seem to find the connection. They went to the maintenance room said they can’t find it. The address is confirmed to have Comcast connection I just confirmed it on the phone.

1 year ago

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CCEthan

Official Employee

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1.4K Messages

@user_f702df. The building management will have records of where utilities and service cables and connections are located. I recommend asking them if they have that information they can relay to you for when the technician arrives. We can schedule another technician if you would like and notate on the order to possibly see if our multi unit team can take a look if they can't find anything.

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1 year ago

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