Can I reduce frequency or reschedule daily 4AM PST Xfi gateway restart?

Hi! I've observed that every morning at about 3:58AM, my Xfinity-provided modem cuts out and restarts. The outage lasts until about 4:05AM, which I assume is about how long it takes the modem to restart itself.

Due to my work schedule, I'm often awake and using the internet at this time.

Is there a way I can either A) reduce the frequency to once a week or better yet once a month, or B) move the forced modem restart to a more convenient time for my schedule, such as 6AM or 7AM?

From others on the forum, I can see that I'm not alone in this. However, all the questions I saw were either closed, like https://forums.xfinity.com/conversations/your-home-network/internet-goes-out-every-morning-at-the-same-time/602dae23c5375f08cddf933d, or answered with follow-ups specific to the question-asker, like https://forums.xfinity.com/conversations/your-home-network/reset-every-morning/6154637edc872674e0f7fa47.

I understand this is a standard operation, but it's nonetheless very annoying for me. I saw one person mention that they could reschedule it, but I haven't found any way to do that in my settings, and I can't figure out how to private message support (all the options just lead me to the chat bot which cannot seem to help me with this).

Thanks,

David

Responses

EG

Expert

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110K Messages

4 years ago

Nope, you can't. Get your own equipment and save the rental fee.

user_dc432fa

Visitor

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4 Messages

I have my own router, and I'm using the Xfi modem as renting it + removing the bandwidth cap is only $25 per month, and removing the bandwidth cap on my own modem without the Xfi service is $30.

If I need to, I'll use my own modem, but I'd rather save the $5/month if I can.

Is there no way to do this? It would not be cheaper for me to use my own modem, as I do need the unlimited service.

(edited)

4 years ago

user_dc432fa

Visitor

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4 Messages

Do I really have to buy my own modem AND pay $5/month to fix this? :(

4 years ago

XfinityDena

Official Employee

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3.2K Messages

Thank you for reaching out to our forums. I am sorry to hear the updates happen while you are working. I understand how important your services are to you as they are to me as I also to work from home full time and any service interruption/issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working even if it is for only 15 minutes or so since I have to reconnect everything again once my modem is rebooted. At this time there is a way to reschedule our X1 boxes but not the updates for the modems.

I understand you are thinking about getting your own modem. You would want to visit the link: https://comca.st/3pffeEu to check on compatible modems. As long as the modem is a modem/ router combination you would not need to get separate equipment. I would be happy to review your account for savings since you are concerned about the $5 price difference for Unlimited Internet.

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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4 years ago

user_dc432fa

Visitor

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4 Messages

Hi,

Thanks so much for reaching out! I didn't realize you'd replied until I checked manually today, so I apologize for the day.

I may have found a solution, but I'm not sure. I enabled "bridge mode" in my xfinity modem and it appears to not have restarted today at 4am. I'll keep testing to see if this continues to work. If so, then that will have solved my problem.

Otherwise I will send a message per your instructions.

Thanks so much,
David

4 years ago

CCSean1

New Problem Solver

•

318 Messages

Hello @user_dc432fa, thank you for taking the time to get back to us on the forums I hope you are doing well! Did the solution you found work or are you still in need of assistance? If you are me and my amazing team of experts are here 24/7 to help! Just send us a direct message with your first and last name and address to get started.

I no longer work for Comcast.

4 years ago

Your Home Network

user_dc432fa

Can I reduce frequency or reschedule daily 4AM PST Xfi gateway restart?

EG

user_dc432fa

user_dc432fa

XfinityDena

user_dc432fa

CCSean1

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