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user_cm0rqm
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Sunday, March 1st, 2026 5:24 PM

Blink Sync Module 2 will not connect to XB8-T

I am at my ends. My Blink homse security system has been working up until mid February. Ive worked with blink and tried a replacement sync module. We deternimed the issue was with the XB8-T. I called Xfinity and they sent a tech out to my home for something that a tech did not need to come out for only for him to call someone else and they state that the router I have is no longer compatible with Blink anymore and I would need to buy a new home security system. I am in aw that this is the resolution offered by Xfinity. I did some troubleshooting and attempted to split the 2.4 from the 5 and 6 and rename them and give each their own password. I then tried to rebot the Blink sync module with no luck. I also tried to change the security from WPA3 to 2 and that didnt resolve it either. After talking with xfinity and blink there seems to be an update that xfinity has done that no longer makes their router compatible with Blink. So the resolution would be to get a router that is compatible but Xfinity will not tell you that, they told me instead I need a different home security system. This dishonestly has led me to consider switching to verizon and spending the extra money in hopes of getting better support from them. If anyone is having the same issue and can suggest a fix that would not require addition cost from the cunsumer Id be greatly appreciative for them to share. Xfinity you are failing drastically as support for this issue. 

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8 hours ago

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XfinityThomasB

Official Employee

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2.6K Messages

18 days ago

user_cm0rqm Good morning. Appreciate you taking the time to get us in the loop about this. Does Blink still provide software support for the specific model system that you have in the home? I was also curious if you had recently upgrade the in home device to the XB8? The Blink system was setup prior on an older unit like a XB7? 

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user_cm0rqm

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Yes so working between both Blink and Xfinity its my understnading that Xfinity is not able to connect to the XB7 due to security measures that block it from being discoverable when searching for device. That has come directly from Xfinity who then said my only option was to replace my home security system but that is not an acceptable response since home security systems are not cheap and Ive only had this one for a little over a year. I would hoped tthat Xfinity would have worked with Blink directly to resolve this issue but Xfinity was adiment that there was nothing they could do. Honestly switching internet providers wouyld be cheaper than replacing my home security system. Unless you can offer up an alternative I am not willing to spend hundreds on a new home security system. It worked fine until mid february so im not sure what changed so drastically that it just stopped working. 

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18 days ago

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XfinityThomasB

Official Employee

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2.6K Messages

user_cm0rqm

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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user_cm0rqm

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I can confirm I followed your directions and this is now sent. 

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18 days ago

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EG

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116.8K Messages

18 days ago

@user_cm0rqm @XfinityThomasB @XfinityAirelle 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

(edited)

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user_cm0rqm

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5 Messages

13 days ago

I recvd no response or solution so I am forced to cancel my service as I have tested the home security system with Verizon with no issue. This confirms the issuw is with Xfinity! Such a shame becuase I am a pltimun customer and been with Xfinity since 2019. Very disappointed in the service I was provided given my loyalty. 

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XfinityAirelle

Official Employee

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3.1K Messages

 

user_cm0rqm Hi there! Our team did ask to send us a direct message so we can assist further, however, it was never sent. If you would still allow us the opportunity, we would love to assist. 

 

To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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user_cm0rqm

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This is not true because I just got a response after posting this asking for personal info to further assist. This is very frustrating and quite frankly not worth the headache. I hope this helps someone in the future but Ive already switched internet providers due to the lack of support from Xfinity. Pltimun customer gone becuase my loyalty was not reciprocated. 

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9 days ago

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XfinityJeff

Official Employee

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755 Messages

Good morning @user_cm0rqm, I hope this message finds you well. We are very sorry to hear that you have decided to cancel your account, and that we were not able to try and address this issue over private message. If you do still want to try and see if we can find a solution for this issue, you can send us a private message, and we can take a look.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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user_w16jlf

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3 Messages

8 hours ago

I have the XB7 and a Blink system.  The Blink system worked just fine until recently. I was having wifi connectivity issues with one camera out of 4. No matter what I did, nothing worked.  Even replaced the camera.  Accessing the wifi settings I found that Xfinity locked out the radio settings and set them to Automatic mode. Originally it was set to Manual mode on channel 11 for this very reason.  Rather than get all worked up and waste my time with a run around with Xfinity, I simply installed a Linksys router I had and plugged it into the Xfinity Gateway.  I moved the Blink system to the Linksys router and everything works just fine and I can access the settings as I need at anytime.  Not the ideal solution to an Xfinity created problem but it works.  And while I'm at it, I'd like to know why the radio settings are blocked.

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