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user_rmwrkj
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1st Reply

9 Messages

Monday, March 11th, 2024 10:34 PM

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bad upload speed

I am paying for fast internet and my upload speed keep continuously tanking. I am so glad to see that others are having this issue because when I call customer service, they act like it's me and this is not a known issue. Me AND my spouse work from home and this causes SIGNIFICANT difficulty while accessing client information. 

Question

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Updated 

1 year ago

109

1

0

XfinityAntoine

Official Employee

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1.4K Messages

1 year ago

Thanks for reaching out, user_rmwrkj! I'm so sorry you're having Internet issues. I work from home too, so I understand how important it is to have reliable services. What are your upload speeds looking like and are you using a VPN?

 

5

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user_rmwrkj

9 Messages

when its good its 23 mbps on a periodic drop it barely can scratch 1 mbps Speedtest readings

1 year ago

0

XfinityBradM

Official Employee

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915 Messages

Are you noticing the drop in connection on all devices or just the work devices? Have you been able to test the connection with an ethernet cable and through Wi-Fi? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_rmwrkj

9 Messages

it's all devices, both ethernet and wifi

1 year ago

0

XfinityArmand

Official Employee

 • 

2.2K Messages

We are glad to take a closer look at this for you @user_rmwrkj.  Please feel free to shoot us a private message and we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

CCSheila

Retired Employee

 • 

1.1K Messages

 

user_rmwrkj I understand that it is important you have a reliable connection. I am here to help and apologize that you had trouble connecting to us. In the "To:" line where it prompts you to "Type the name of a person". Instead, type "Xfinity Support"  which will route you to our support team. 

 

1 year ago

0

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