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Friday, December 23rd, 2022

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Arris S33 Intermitten Connection Issues - Need Help

I upgraded to a new Arris modem a couple months ago and i've been having to reset the modem on average 1-2 times per week. Today however, I've had to do it three times. This is not an issue with the connection, but clearly an issue with the modem specifically, or something else related to it and my service. We had a technician come out to our house several years ago who cleaned up all the lines and removed any other splitters and/or filters from the main box. There are no additional splitters or filters coming to the modem, the line goes directly from our connection on the side of the house, into the modem. Nothing has changed over the years.

Here is the event log

31/12/1969
16:00:38		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
16:00:38		 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
16:00:15		 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
16:00:20		 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=<Edited: PII>;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:00:21		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
31/12/1969
16:00:21		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
31/12/1969
16:00:21		 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz.
31/12/1969
16:00:37		 3 No Ranging Response received - T3 time-out;CM-MAC=<Edited: PII>CMTS-MAC=<Edited: PII>;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:01:00		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
16:01:00		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
16:01:00		 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
16:00:16		 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
16:00:19		 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=<Edited: PII>;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:00:21		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
31/12/1969
16:00:21		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
31/12/1969
16:00:21		 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz.
31/12/1969
16:00:42		 3 No Ranging Response received - T3 time-out;CM-MAC=<Edited: PII>;CMTS-MAC=<Edited: PII>;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:01:01		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
16:01:01		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
16:01:01		 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
16:00:16		 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
16:00:20		 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=<Edited: PII>;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:00:21		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
31/12/1969
16:00:21		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
31/12/1969
16:00:21		 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz.
31/12/1969
16:00:25		 3 No Ranging Response received - T3 time-out;CM-MAC=<Edited: PII>;CMTS-MAC=<Edited: PII>;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:00:40		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
16:00:40		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
16:00:40		 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
16:00:15		 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
16:00:19		 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=<Edited: PII>;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:00:21		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
31/12/1969
16:00:21		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
31/12/1969
16:00:21		 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz.
31/12/1969
16:00:58		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
16:00:58		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
16:00:58		 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
16:00:16		 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
16:00:19		 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=<Edited: PII>;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:00:21		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
31/12/1969
16:00:21		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
31/12/1969
16:00:21		 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz.
31/12/1969
16:00:38		 3 No Ranging Response received - T3 time-out;CM-MAC=<Edited: PII>;CMTS-MAC=<Edited: PII>;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:01:03		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
16:01:03		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
16:01:03		 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
16:00:15		 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
16:00:20		 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=<Edited: PII>;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:00:22		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
31/12/1969
16:00:22		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
31/12/1969
16:00:22		 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz.
31/12/1969
16:00:41		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
16:00:41		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
16:00:41		 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
16:00:15		 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
16:00:19		 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=<Edited: PII>;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:00:21		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
31/12/1969
16:00:21		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
31/12/1969
16:00:21		 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz.
31/12/1969
16:00:45		 3 No Ranging Response received - T3 time-out;CM-MAC=<Edited: PII>;CMTS-MAC=<Edited: PII>;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:01:02		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
16:01:02		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
16:01:02		 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
16:00:15		 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
16:00:19		 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=<Edited: PII>CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:00:21		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
31/12/1969
16:00:21		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
31/12/1969
16:00:21		 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz.
31/12/1969
16:00:40		 3 No Ranging Response received - T3 time-out;CM-MAC=<Edited: PII>;CMTS-MAC=<Edited: PII>;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:00:59		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
16:00:59		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
16:00:59		 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
16:00:16		 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
16:00:19		 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=<Edited: PII>;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:00:20		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
31/12/1969
16:00:20		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
31/12/1969
16:00:20		 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz.
31/12/1969
16:00:40		 3 No Ranging Response received - T3 time-out;CM-MAC=<Edited: PII>;CMTS-MAC=<Edited: PII>;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:00:58		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
16:00:58		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
16:00:58		 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
31/12/1969
16:00:15		 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
31/12/1969
16:00:20		 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=<Edited: PII>;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:00:22		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
31/12/1969
16:00:22		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
31/12/1969
16:00:22		 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz.
31/12/1969
16:00:41		 3 No Ranging Response received - T3 time-out;CM-MAC=<Edited: PII>CMTS-MAC=<Edited: PII>;CM-QOS=1.1;CM-VER=3.1;
31/12/1969
16:00:55		 6 Honoring MDD; IP provisioning mode = IPv6
31/12/1969
16:01:05		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
31/12/1969
16:01:05		 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
31/12/1969
16:01:05		 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
23/12/2022
14:54:31		 6 DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=<Edited: PII>;CMTS-MAC=<Edited: PII>;CM-QOS=1.1;CM-VER=3.1;
23/12/2022
14:54:36		 5 REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=<Edited: PII>;CMTS-MAC=<Edited: PII>;CM-QOS=1.1;CM-VER=3.1;
23/12/2022
14:54:36		 5 RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=<Edited: PII>CMTS-MAC=<Edited: PII>;CM-QOS=1.1;CM-VER=3.1;
23/12/2022
14:54:36		 5 Dynamic Range Window violation
23/12/2022
14:54:36		 5 RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=<Edited: PII>;CMTS-MAC=<Edited: PII>;CM-QOS=1.1;CM-VER=3.1;
23/12/2022
14:54:36		 5 Dynamic Range Window violation
23/12/2022
15:02:38		 3 Failed LAN WebGUI login attempt from 67.170.24.149 on 22/12/23 at 3:02 PM.
23/12/2022
15:03:06		 3 Failed LAN WebGUI login attempt from 67.170.24.149 on 22/12/23 at 3:03 PM.
23/12/2022
15:03:13		 3 Successful LAN WebGUI login from 67.170.24.149 on 22/12/23 at 3:03 PM.

Downstream Channels

Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
41 Locked QAM256 675000000 Hz 3 dBmV 38 dB 7 0
13 Locked QAM256 495000000 Hz 5 dBmV 41 dB 0 0
14 Locked QAM256 507000000 Hz 5 dBmV 41 dB 0 0
15 Locked QAM256 513000000 Hz 5 dBmV 41 dB 0 0
16 Locked QAM256 519000000 Hz 5 dBmV 41 dB 0 0
17 Locked QAM256 525000000 Hz 5 dBmV 41 dB 0 0
18 Locked QAM256 531000000 Hz 4 dBmV 41 dB 0 0
19 Locked QAM256 543000000 Hz 4 dBmV 41 dB 0 0
20 Locked QAM256 549000000 Hz 4 dBmV 41 dB 0 0
21 Locked QAM256 555000000 Hz 4 dBmV 41 dB 0 0
22 Locked QAM256 561000000 Hz 4 dBmV 41 dB 0 0
23 Locked QAM256 567000000 Hz 4 dBmV 41 dB 0 0
24 Locked QAM256 573000000 Hz 4 dBmV 40 dB 0 0
25 Locked QAM256 579000000 Hz 3 dBmV 40 dB 1 0
26 Locked QAM256 585000000 Hz 3 dBmV 40 dB 1 0
27 Locked QAM256 591000000 Hz 3 dBmV 40 dB 2 0
28 Locked QAM256 597000000 Hz 3 dBmV 40 dB 1 0
29 Locked QAM256 603000000 Hz 3 dBmV 40 dB 3 0
30 Locked QAM256 609000000 Hz 3 dBmV 40 dB 1 0
31 Locked QAM256 615000000 Hz 3 dBmV 40 dB 1 0
32 Locked QAM256 621000000 Hz 3 dBmV 40 dB 1 0
33 Locked QAM256 627000000 Hz 3 dBmV 40 dB 1 0
34 Locked QAM256 633000000 Hz 3 dBmV 39 dB 4 0
35 Locked QAM256 639000000 Hz 3 dBmV 39 dB 3 0
36 Locked QAM256 645000000 Hz 3 dBmV 39 dB 8 0
37 Locked QAM256 651000000 Hz 3 dBmV 39 dB 5 0
38 Locked QAM256 657000000 Hz 3 dBmV 39 dB 6 0
39 Locked QAM256 663000000 Hz 2 dBmV 39 dB 7 0
40 Locked QAM256 669000000 Hz 3 dBmV 39 dB 5 0
42 Locked QAM256 681000000 Hz 2 dBmV 39 dB 4 0
43 Locked QAM256 687000000 Hz 2 dBmV 39 dB 6 0
44 Locked QAM256 693000000 Hz 2 dBmV 39 dB 10 0

159

 Locked OFDM PLC 722000000 Hz 3 dBmV 39 dB 5519520 0

Upstream Channels

Channel ID Lock Status US Channel Type Frequency Width Power
1 Locked SC-QAM 10400000 Hz 3200000 42.0 dBmV
2 Locked SC-QAM 16400000 Hz 6400000 41.5 dBmV
3 Locked SC-QAM 22800000 Hz 6400000 42.5 dBmV
4 Locked SC-QAM 29200000 Hz 6400000 42.5 dBmV
5 Locked SC-QAM 35600000 Hz 6400000 42.5 dBmV
6 Locked SC-QAM 40400000 Hz 3200000 44.5 dBmV

Question

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3 years ago

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