3 Messages
Are possible malicious devices connecting to my internet?
Recently I have been hacked so I may be paranoid but I’ve just set up a new motem after switching out my old one for security concerns and I was met my 6 devices instantly joining my network. 5 of them being “CMTX6-22TestPC9” brand being CTDI and model being CMTX and the last device being called DAV-REPAIR-38 the brand being generic brand and the model being windows device. I’ve already set up a appoint, for someone to come out but should I be concerned about this? Are these malicious devices? How should I proceed?
XfinityBenny
Official Employee
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642 Messages
30 days ago
@John484097 Hello and good afternoon. Thanks for adding to the community. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. It is strange to see unknown devices, and I see why you would be concerned. The best way to prevent unwanted devices on your network, is to update the password. If those devices jump back on, they are either yours, or being allowed by an infected device in the home. Ensure you have a clean network with an updated password, and ensure your devices are free from any malware. When is your appointment?
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