Visitor
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3 Messages
Apple iCloud private relay
Noticed my internet download speed suddenly was < 10% of my subscribed speed. I determined that performance returns to normal if I disable iCloud Private Relay on my apple devices. I am using my own cable modem and router (no recent changes to this equipment). Recently, Xfinity upgraded our neighborhood to the 10g network and my Mac was upgraded to the Sonoma OS. Anyone know if this issue is an Xfinity or Apple issue?
Accepted Solution
user_d9806f
Visitor
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3 Messages
2 years ago
Disregard comments regarding Sonoma 14.1 beta 3. After I few days, the performance thru iCloud Private Relay degraded once again. I am turning of Private Relay for the time being.
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Accepted Solution
user_d9806f
Visitor
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3 Messages
2 years ago
Seems to have been an Apple Issue. Problem existed in Sonoma 14.0. I installed Sonoma 14.1 beta 3 and performance is now much better. Speed test with iCloud Private Relay enabled is now 226 Mbps (56% of subscribed rate). It is understood that there will be some degradation when using Private Relay.
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CCJessie1
Retired Employee
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5.9K Messages
2 years ago
@user_d9806f
Welcome to the Xfinity Forum and thank you for posting your questions here. Are you having Internet speed/performance issues on any non-Apple products? Have you been able to directly connect to the modem with an ethernet cord and test your speed from there? Comcast (as well as other ISPs) cannot guarantee Internet speed via WiFi as there are many factors that could impact WiFi including iOS operating systems. For an accurate representation of your actual Internet speed, we recommend connecting a device to the modem directly via an ethernet cord, ensure you change the connection type on the device, and then perform a speed test. If you are unable to directly connect to the modem, in the Xfinity app you can also test the Internet connection to the modem. If that connection is strong then the issue is likely related to the WiFi connection or the devices. If related to the WiFi, we recommend reviewing our WiFi troubleshooting help article for additional assistance strengthening that signal. If you do not see the issue on non-Apple devices then the issue is likely related to some type of update/change with those Apple devices. As we cannot troubleshoot those Apple devices, we recommend contacting Apple directly for that additional assistance.
We hope this addresses your concerns. Please let us know if you have any other questions or comments.
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