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Visitor

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2 Messages

Fri, Oct 1, 2021 9:44 PM

Access Denied You don't have permission to access "http://www.gamestop.com/

Just started getting this yesterday.

Access Denied

You don't have permission to access "http://www.gamestop.com/" on this server.

Reference #18.2ef7d217.1633123836.18883543

I cleared history and cache on computer, phone, and tablet, reset the router and had the modem/gateway reset by the auto system. 

still cant log onto the site.

Official Employee

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546 Messages

2 m ago

Hey there, thanks for reaching out through Xfinity Forums regarding accessing that website! We would be happy to help you with troubleshooting your internet services so you can access your favorite websites! I definitely understand how frustrating it would be to not be able to browse this site! What web browser are you using in order to access the site? 

Visitor

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2 Messages

@XfinityJeniece I have tried Chrome, Brave, and Microsoft Edge. I have cleared History and Cache on all of them. reset my router, had a signal send to reset my modem. Reset my modem physically, turned off my Firewall, anit-virus, and popup blockers. its the only site i know of that i cannot seem to get access to anymore.

Official Employee

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192 Messages

Thank you for letting us know. Since you are having this issue with only one site and on many of your devices but still have access to the internet that leads us to believe it has to do with the site you are trying to gain access to. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
EG

Expert

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90.5K Messages

2 m ago

@user_fdcc4d 

You are reaching the server as that is a server generated message. For some reason your are being blocked by them internally. Suggest you contact them about it.

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