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user_25c5cb
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Visitor

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5 Messages

Friday, March 26th, 2021 4:34 PM

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xfinity stream

Regardless of device ( Laptop, Chromebook, etc) xfinity stream constantly has errors and ask to clear cache etc. It has been years of this nonsense. I clear the cache, delete the cookies and a day later it happens again. Is this the best you can offer? 

Question

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Updated 

4 years ago

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XfinityJeniece

Official Employee

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3.2K Messages

4 years ago

Hey there, @user_25c5cb, thanks for reaching out through Xfinity Forums regarding the issues you are having with Xfinity Stream! I would be happy to help with troubleshooting! Are you able to provide the error message that you are receiving? 

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user_25c5cb

Visitor

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5 Messages

4 years ago

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user_25c5cb

Visitor

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5 Messages

TVAPP- 00501 and many more 

4 years ago

0

user_25c5cb

Visitor

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5 Messages

Please let me know how to directly DM you or anyone in support

4 years ago

0

XfinityKatie

Official Employee

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744 Messages

We definitely want to ensure that this issue is resolved for you! After checking for known issues, we are not showing anything currently going on that should be causing these errors, so we'd like to check your account to see if there is anything going on your online profile specifically to cause this to keep popping up. If you send us a private message by hitting the chat icon in the top right-hand corner of the screen, click the "new message" option, and type "Xfinity Support", you'll be able to select that profile to send us a message directly. We look forward to meeting you there to get this taken care of! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

0

manville38

Contributor

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38 Messages

4 years ago

On March 27, 2021 I started getting Error TVAPP-00170 when trying to sign in to xfinity.com/stream/listings on my 2 PCs. I see this has been a problem as late as 3/11/21 for some people when I read the forum I need this fixed. Comcast may need to wipe out the active signons to clear error TVAPP-00170.

[Edited: "Personal Information"]

(edited)

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manville38

Contributor

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38 Messages

On 3/29/21 I talked with Comcast employee Noe (first name) and he cleared the active signons to resolve error TVAPP-00170. Finally someone who knew how to fix the issue. Thanks to him!

4 years ago

0

user_25c5cb

Visitor

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5 Messages

4 years ago

It is the same error messages everyone gets and the repeated requests to clear the cache. These are brand new state of the art computers and a brand new chromebook. Inexcusable 

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mzelagin

Visitor

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2 Messages

4 years ago

why no sound on some channels?

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mzelagin

Visitor

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2 Messages

4 years ago

Why no sound on local channels?

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