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user_25c5cb
1st Topic
1st Reply

Visitor

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5 Messages

Fri, Mar 26, 2021 4:34 PM

xfinity stream

Regardless of device ( Laptop, Chromebook, etc) xfinity stream constantly has errors and ask to clear cache etc. It has been years of this nonsense. I clear the cache, delete the cookies and a day later it happens again. Is this the best you can offer? 

Question

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Updated 

15 d ago

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Responses

ComcastJen

Official Employee

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193 Messages

2 m ago

Hey there, @user_25c5cb, thanks for reaching out through Xfinity Forums regarding the issues you are having with Xfinity Stream! I would be happy to help with troubleshooting! Are you able to provide the error message that you are receiving? 

I am an Official Comcast Employee.
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user_25c5cb

Visitor

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5 Messages

Like

17 d ago

0

user_25c5cb

Visitor

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5 Messages

TVAPP- 00501 and many more 

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17 d ago

0

user_25c5cb

Visitor

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5 Messages

Please let me know how to directly DM you or anyone in support

Like

17 d ago

0

ComcastKatieMS

Official Employee

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161 Messages

We definitely want to ensure that this issue is resolved for you! After checking for known issues, we are not showing anything currently going on that should be causing these errors, so we'd like to check your account to see if there is anything going on your online profile specifically to cause this to keep popping up. If you send us a private message by hitting the chat icon in the top right-hand corner of the screen, click the "new message" option, and type "Xfinity Support", you'll be able to select that profile to send us a message directly. We look forward to meeting you there to get this taken care of! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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15 d ago

0

user_25c5cb

Visitor

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5 Messages

2 m ago

It is the same error messages everyone gets and the repeated requests to clear the cache. These are brand new state of the art computers and a brand new chromebook. Inexcusable 

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mzelagin

Visitor

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2 Messages

2 m ago

why no sound on some channels?

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mzelagin

Visitor

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2 Messages

2 m ago

Why no sound on local channels?

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ComcastGabe

Official Employee

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201 Messages

Hi, @mzelagin! Thanks for using our forums page. I am sorry to learn about the no sound issue on those local channels. I can definitely understand the inconvenience that this can cause when trying to watch a favorite show. Let’s get that fixed. Can you tell me if you are experiencing this issue on multiple devices?

 

@user_25c5cb This is definitely not the experience that we want for you to have on those brand new computers. We can help. Please feel free to send us a private message confirming your first/last name and address so we can take a look at what’s going on and ensure we are working on the correct account. You can send us a private message by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Like

2 m ago

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