U

Visitor

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2 Messages

Sun, Jun 19, 2022 3:23 AM

Closed

Xfinity stream will no longer be available

Why am I getting a message saying Soon xfinity stream will no longer be available on this tv.......  it's worked fine since I signed up for xfinity stream  7 months ago.  What's changed?

Accepted Solution

BruceW

Gold Problem Solver

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24.2K Messages

5 months ago

Why am I getting a message saying Soon xfinity stream will no longer be available on this tv ...

For reference: https://www.xfinity.com/support/articles/stream-app-not-supported:

Soon, the Xfinity Stream app won’t work on 2017 Samsung and LG smart TVs

...

You can still watch using the Xfinity Stream Beta app for Roku, Amazon Fire TV or Chromecast.

DreamSayerZ

Contributor

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223 Messages

6 months ago

Hmm, now that's interesting...  What is the make/model/year of your TV? Is that all the the message said? Can you post a pic?

Official Employee

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973 Messages

6 months ago

Hey there, @user_4f9b7b, thanks for reaching out through Xfinity Forums! We will be removing the Xfinity Stream app from 2017 LGs and Samsung TVs. Here is a link with additional information, https://comca.st/3Obst2J. Are you able to verify the current model of your TV? 

Visitor

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2 Messages

5 months ago

So I have a 2017 samsung, once this goes away what's my options?

This will affect 4 of my samsung tvs?

Visitor

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1 Message

@user_9a0fb0​ we have a 2017 Samsung as well and we could not update the software.  So we just added a Roko.  It worked.  

Visitor

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2 Messages

5 months ago

Could the app still be used through something like firetv to stream on the same TV just using a independent device through HDMI?

DreamSayerZ

Contributor

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223 Messages

@user_9a0fb0​ Yes, the app can be used on a Fire TV stick or Roku attached to HDMI no problem.

Visitor

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2 Messages

5 months ago

Shouldn't we recieve a discount or something.   I was told when I switched to xfinity that ALL smart tvs would work without boxes or firesticks etc...  now that you have changed this Shouldn't something be done to make it right?

Official Employee

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500 Messages

@user_4f9b7b As time goes on technology advances more and more. The 2017 models do not support newer web browsers or newer app versions. That would be a hardware issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

Yet Netflix, Amazon, Hulu and all major streaming technology does support. What a joke you are not that advanced.... 

Visitor

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1 Message

classic, This is ridiculous, no notice nothing! And very true all other streaming works!! I personally cannot wait

until there are other options on my area besides xfinity!!

Visitor

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4 Messages

5 months ago

I have a 2020 LG smart TV manufactured in 2020 as advised on their website- model # 24LM530S-PU and I am receiving this message as well.

From this post and info on your page I thought it applies to 2017 LG TVs and older.

Any feedback or guidance would be appreciated.

Thank you!

Official Employee

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459 Messages

Hi there @user_1516eb, thank you so much for reaching out to us about your Xfinity Stream App not working on your 2020 LG Smart tv. Now you will need to make sure you have the new software version WebOSTV 5.0.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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4 Messages

Thank you! I will give this a try to see if I can upgrade to that LG software version.

Official Employee

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215 Messages

Excellent! Let us know if you need anything else, @user_1516eb. Have a great Tuesday!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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4 Messages

Hi,

I checked my LG TV and did an update to latest WebOS version, which now the smart TV has the LG Software Version WebOS 6.00.10.

Will this version be compatible with Xfinity Stream? Or do I need to figure out how to manually go back to install WebOS 5.0?

Please advise - Thank you! 

Official Employee

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459 Messages

It should be WebOSTV 5.0 and higher. I am currentluy checking to see if in fact only on the 5.0 version. Please bear with me. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
lmg_35c4

Regular Visitor

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7 Messages

5 months ago

[Edited: "Language/Inflammatory"]. You are the absolute worst provider.  [Edited: "Language"], taking my business elsewhere.

(edited)

Visitor

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2 Messages

20 days ago

ours also stopped working on a brand new tv, xfinity stream worked fine up until 6 hours ago, now it says to update, after the update it says device not compatible

jweaver0312

Expert

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2K Messages

@mrp71​ 

for reference: https://www.xfinity.com/support/articles/stream-app-not-supported

this resolved thread is now being closed 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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