Xfinity Stream suddenly missing local channels such as ABC and NBC on an Amazon Fire TV

I'm not sure if you are understanding the question I'm asking.  I'm using the Xfinity Stream app on an Amazon Fire TV that is connected with WiFi Internet.  The tv does not need to be connected to an Xfinity home wi-fi network.  I'm logged into my Xfinity account on the Stream app on the tv.  It should show my local tv channels which it has done in the past but now does not for some reason.  Again, it is only affecting this one tv.  Is there a way to get the app refreshed or something?  This is quite frustrating. 

@XfinityBrianH​ I have the same issue.  Could this be related to my network having an access point?  I think my FireTV was connected to the main router, but I recently installed a new modem.

Are you still having the same issues, pixais?

@user_bd2930​ was there any resolution to this? I am having the same issue on my Fire TV (all other devices work on the same internet connection). Xfinity has been useless in even trying to understand the issue. 

@bw68 - This is not the experience we want for anyone! Is this issue isolated to one TV? If using an HDMI cable swapping it out for a new one might help. Also, trying different ports on your TV may do the trick too. For example, if your HDMI has been plugged into HDMI 1, try HDMI 2, and be sure to toggle the input to match. 

This is also a problem when streaming the app on my ipad so there is no HDMI cable to swap out. It is also across all my fire sticks.

I also been having the same problem with my xfinity stream for the last 3 Days I would really like to see a resolution/solution

I am having the exact same issue on my Xfinity Stream using a fire stick to access the app.  It started 2 days ago.  I can not see CBS, ABC or local FOX stations.  I access the app on my phone on same modem connection and see all the channels correctly.  This obviously a system issue based on number of users with same issue.

user_ff8ptj

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I'm having the same issue. When I try to use the Xfinity Stream app on my T.V., I get the following message "This device can only access Xfinity Stream on your in-home Xfinity WiFi." I can get local T.V. on my smart phone and desktop, but not the T.V. I've spent hours on the phone with representatives. I have a Roku Ultra and a Sony T.V., and I am told that both are compatible. I few days back, I was told it was an IP address issue and had an appointment with a technician to fix the problem. However, today I received a call from an Xfinity rep. She told me that I need to have a Xumo box in addition to a Roku box. She cancelled my appointment., but but after I got off the phone, I found conflicting information about needing a Xumo box in addition to a Roku. So frustrating! 

Right after I sent this message, I figured out the problem! I live in a condo complex, which uses another internet service provider. All my devices were connected to this provider, even though I have Xfinity wifi. I changed my T.V. to Xfinity wifi (which I thought I was already using, but wasn't). I think the problem is fixed!!  

@user_ygntnq​ It's all bull.

As of 8/30 I'm having tge same issue with ABC, CBS & Fox. I called Xfinity & no one seems to know what's going on they said they put a note in for me to the networks to have them give access but do nothing else. Please fix this issue as I never had this problem before with these channels 

I am no longer able to Xfinity stream ABC or CBS away from home for the last 2 days on my phone or other devises . I’m getting messages like not hooked up to home wifi or I don’t have a subscription. 

@user_60rra4​ having the same exact issue. Didn’t have that issue last week when streaming abc, fox, etc….

Hi there, @user_60rra4 I'm very sorry for the inconvenience this is causing you, I know how frustrating this experience is for you. Since it's been a few days since you last posted, are you still experiencing trouble with your service? If so please don't hesitate to reach back out, so we can assist you further.-Richard

I am also having the same problem with not being able to stream abc, cbs and fox ( possibly other stations I haven’t tried) on my devices. The message I get is the same as others complaining - either need to connect to in home WiFi or this is not on your subscription. It was fine 2 days ago! Any assistance is appreciated 

Customer Service re-synced my service to recognize all devices.

How’d did you get them to do that?

I just talked to Xfinity advanced technical support.  It's a known system wide problem and estimated resolution is Sept. 4.  Many channels are out, including ABC, CBS, and Fox.  I got a big credit for the loss of service and hassle of trying to get status.  The phone number for technical support is 800-266-2278.  Do not call the Xfinity main number or online assistant.  You will get a credit only if you ask for it.  Of course, Xfinity is not disclosing this situation to its customers.

Hello, @user_hspalq what troubleshooting steps have you taken with your Firestick and network connection? 

Thank you for reaching out to us here @user_ae9fsz. If you are still having issues with the local channels on the stream app we can troubleshoot that for you from here and submit an escalation to the advanced repair team that is working on that problem Send us a direct message with the full name and complete address for your service, and we can assist you further. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am having the same exact issue. no fix yet

I am connected to Home wifi , still am not given ABC CBS NBC when streaming with my on Demand

@user_bdf421 Good afternoon, thanks for posting to the community. We appreciate it, and are happy you thought of us to assist. Count on us like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Are all the channels working again?

Still not able to stream ABC or CBS on any device . Talked to Xfinity which was not an easy task , they finally admitted many calls with the same issue and their tech people were working on it . If my company had tech people that took this long to resolve an issue , they would be fired . Find an intelligent tech person and reimburse us! I’m thinking seriously of switching - it’s too frustrating. 

@user_6sna3q my apologies for the frustration. We can open a ticket for you to have our advanced repair team have a look, so this issue is documented, and any resolution is made available. To proceed could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I'm having the very same problem. CBS and 2 ABC stations (at least) disappeared from the TV GO options this past weekend. When I removed the TV GO filter and tried to use them, I got the home WI-FI error. Today, one ABC station appears but says it's not part of my subscription, whatever that means. This same issue happened on our Fire TV, Firestick and iphone.

@jebrika Our engineering team is aware of the issue, and is working toward a solution. Thank you for your patience! 

@XfinityMartyR​  I thought we were getting closer to a solution this weekend. If I signed out then back in, the stations were available, but I had to do it each time I turned on the TV. Then as of yesterday, the stations were gone again. 

Yes, I am still (9/5/24 @ 4:45 PM) seeing the issue on xfinity.com/stream. I tried Fox, ABC, and CBS. If I am connected to my home network it works just fine, but when I am using a different network I get the message:

Why is it taking so long to fix this issue? it looks to me like a wrong configuration, or perhaps contractual issues (the message above mentions "licensing agreements")  between Xfinity and some broadcast channels (Fox, ABC, CBS)?

Hi there, user_4kim6x and thread! We appreciate all the troubleshooting steps, so we can get the channels working once again. This is now a known issue that our teams are working to fix. We will keep an eye on this and update the thread when it has been resolved. We apologize for the inconvenience and appreciate your patience in the meantime while we get the stations working on the go again.  

Hi, XfinityRay - it’s been 16 days since you replied that the absence of network channels (ABC, CBS, NBC, FOX) is a known issue and that ‘teams’ are working to fix it. Has there been progress on this issue? Did I miss an updated post with a solution? Thanks.

I found if you clear the cache you can get the ABCstation on the TV Go Channels. A couple of problems though. The ABC station will  appears alt different positions in the channel listing so you have to scroll through the channels to find it and if you switch to other channels or turn off your set ABC disappears once again and you have to clear the cache once again. I don't have a problem with NBC but it probably works for it as well.This can be frustrating but not nearly as frustrating as dealing with Comcast/Xfinity with keeps responding with ridiculous answests that have nothing to do with your problem. [Edited: All Caps]

Good luck and don't shoot your TV. 

@user_5dg0dy​ I agree. It may be time for me to pull away from Xfinity too. There's always a technical issue going on with all their product lines.

We are sorry to hear that you are experiencing the same problem with the Stream app @user_u59muo and that you are not able to stream ABC, CBS or Fox on your devices. We understand your frustrations and assure you our team is here to help! To confirm, are you connected to your in-home network? May I also confirm what type of device you are using and if you are experiencing this issue on any other devices? Do you get the same error message if you try streaming through our website at xfinity.com/stream?

We have never had to be on the local network while using a phone or tablet. It is always cellular data. 
i just tried the website and it gave me an error that i had to use the app to watch my local CBS station. 

Same here. Lost CBS and ABC on Xfinity Stream.  Been going on for 3 or 4 days.  

9/7/24 Been having the same issue with abc and cbs for a week or so now. Came home tonight and had both back. Watched some things on max then when I went to look for abc and cbs they were both gone again.